Claims Capt Unit Rep II

Description

Job Description

Claims Capture Unit Rep II

Position Overview

Routinely processes inbound/outbound calls and dispatching leads to the appropriate party. Uses computerized system for tracking and gathering information.

Location: This position can sit 100% remote anywhere in the U.S.

Job Responsibilities

• Routinely processes inbound/outbound calls and/or electronic requests and dispatches leads to the appropriate party.
• Uses general product knowledge to process electronic mitigation requests and inbound customer calls to develop Claims Capture Unit (CCU) leads and dispatch to assigned franchise.
• Corresponds with franchises by phone to dispatch claim information and process the accepted lead.
• Performs outbound calls to franchisees, insurance company representatives and policy holders regarding mitigation service.
• Resolves franchise lead fee disputes.
• Ensures switchboard calls are successfully transferred to appropriate corporate person.
• Uses computerized system for tracking and gathering information.
• Completes mitigation requests via contact database software and/or email to generate a CCU lead and dispatch to assigned franchise.
  
  

Job Requirements

• High school diploma/GED required
• Call Center customer service experience preferred
• Customer service skills
• Communication skills, both verbal and written
• Knowledge of contact database software (e.g. RESPOND 365, Xactanalysis, Symbility)
• Skilled with Microsoft Office Products (Word, Excel, Outlook)
• Ability to type 30 wpm
  
  

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent Must Be Prepared To

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones and etc.
• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
  
  

Incumbent Is Required To Have

• Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.
  
  

Incumbent Will Be Subject To

• Inside working conditions: The change of building environment such as with or without air conditioning and heating.