Chief Train Dispatcher

Overview

Assigns locomotives and crews to trains to obtain most efficient use of equipment and personnel within assigned railroad territory by performing the following duties.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Supervises and coordinates the activities of train dispatchers
• Ensure timely train operations in order to achieve expected service to customers and corporate revenue goals. Work closely with personnel in other departments to achieve goals
• Directs and coordinates the activities of the railroad in a safe and efficient manner
• Manage and ensure a positive relationship between all of our customers including but not limited to, our class one partners, freight customers, and other interchange partners
• Accountable for customer satisfaction through personal contact and monitoring of systems providing accurate accountability of car locations, car hire, demurrage, receivables, and efficient movements of each car move
• Develop clearly defined priorities, goals, and schedules for direct reports.
• Monitor train movements and conditions affecting movements
• Complete monthly dispatcher's schedule, equalizing hours as much as possible
• Reads train orders and schedules to familiarize self with scheduled runs, destination of trains, times of arrivals and departures, and priority of trains
• Communicates with crewmembers via two-way radio and multi-line phones any changes in train orders and schedules, updates on weather or environmental conditions, and notification of emergency stops, delays, or accidents
• Ensures compliance with all railroad rules, procedures, and regulations for safety, operations and the Federal Railroad Administration (FRA)
• Completes and files paperwork in an organized, timely manner
• Monitors and records calls for track warrants along with calls from customers, crewmembers, and outside entities
• Attend management meetings on a weekly basis, as scheduled
• Other duties as assigned. Trains run day and night, so shift flexibility is a must
  
  

Shifts may include morning, afternoon/evening, and overnight. Weekend and holiday hours may also be required.

Qualifications

QUALIFICATION REQUIREMENTS.

• To perform this job successfully, an individual should demonstrate the following competencies:
• Ability to effectively communicate (both speaking and listening) in face to face interactions or over a two-way radio or multi-line telephone
• High level of initiative and ability to work well in a team environment
• Organization skills; uses time efficiently and sets goals and objectives along with the ability to plan and carry out responsibilities with minimal direction
• Ability to maintain professionalism while working in a high-pressure environment
• Strong attention to detail and multi-tasking capabilities
• Problem-solving skills; identifies and resolves problems in a timely manner
• Customer service; ability to manage difficult or emotional customer situations
• Ability to write and speak clearly and informatively
• Proficient in Microsoft Office Software, RMI, computers, and internet; Type at least 40 average net words per minute
• Ability to observe all safety procedures and report potential unsafe conditions
• Ability to keep a clean and safe work environment
• Ability to build harmonious relationships with your colleagues and supervisors
• High School Diploma or GED required; 2-year associate's degree preferred
• At least 5 years of operations/dispatcher experience with a proficiency in the RMI system
• This safety-sensitive position will be subject to drug and alcohol screening
  
  

Qualified applicants will be considered for vacancies without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by prevailing state and federal laws, regulations and ordinances.