Chief Operating Officer

Overview

We are seeking a Chief Operating Officer to lead operational strategy and practice management for a rapidly growing, virtual-first primary care organization dedicated to delivering accessible, personalized patient care. This executive will manage clinical and administrative operations, optimize workflows, and drive efficiency across a multi-site virtual-first care model. The COO will play a critical role in enhancing patient satisfaction, provider engagement, and overall business performance.

Responsibilities

• Develop and execute strategies to optimize clinical and administrative operations, improving workflow efficiencies and scaling the virtual care practice.
• Oversee operational processes, ensuring best practices and quality standards across patient care, provider management, and administrative functions.
• Implement programs focused on enhancing provider productivity, accountability, and retention.
• Utilize digital health tools, AI solutions, and data analytics to enhance patient experience, streamline processes, and drive operational improvements.
• Manage budget planning, financial forecasting, and optimize revenue cycles to align with organizational goals and value-based care initiatives.
• Ensure compliance with healthcare regulations, payer requirements, and operational best practices.
• Foster strong internal and external relationships, driving collaboration across teams, leadership, and healthcare partners.
• Regularly monitor and report on key operational metrics to assess performance, implement improvements, and achieve strategic business objectives.
  
  

Qualifications

• 10+ years of progressive experience in healthcare operations or practice management, including at least 5 years in an executive leadership role (COO, VP of Operations, or similar).
• Strong expertise in primary care operations, practice management, and virtual care delivery models.
• Demonstrated experience scaling operations and driving performance improvements in healthcare settings.
• Proficiency with digital health technologies, electronic medical records, and data analytics.
• Proven ability to manage complex budgets, enhance financial performance, and drive value-based care outcomes.
• Extensive knowledge of regulatory compliance and healthcare payer environments.
• Exceptional interpersonal, leadership, and strategic planning skills.
• Passionate about leveraging technology and innovation to enhance patient care and access.