Chief Operating Officer

Position Summary

We are seeking an experienced and strategic Chief Operating Officer (COO) to oversee the daily operations of our growing insurance company. The COO will be a key member of the executive leadership team, responsible for translating strategic goals into effective operational plans and driving efficiency across all departments, including underwriting, claims, customer service, finance, HR, and IT. This role is critical in supporting sustainable growth, operational excellence, and a high-performance culture.

Key Responsibilities

Operational Leadership:

• Lead and manage all day-to-day operations of the company, ensuring alignment with the company's strategic objectives and regulatory requirements.
• Direct oversight over Sales, Finance, Client Services, Underwriting, & Surety Departments.
  
  

Strategic Planning & Execution

• Collaborate with the CEO and executive team to develop and implement long-term business strategies; translate goals into actionable operating plans.
• Facilitate bi-weekly partner meeting, plan and facilitate bi-weekly operational leadership team meetings, and plan and facilitate quarterly board meetings.
  
  

Process Optimization

• Streamline operational processes to improve efficiency, reduce costs, and enhance customer experience while maintaining quality and compliance.
  
  

Inorganic Growth (Acquisitions)

• Support the evaluation of strategic opportunities and lead the planning and integration of new initiatives into the existing operational infrastructure.
  
  

Team Management

• Lead and mentor department heads; foster a collaborative and accountable culture.
• Determine staffing needs within each department and work with department heads to recruit and hire top talent.
  
  

Financial Oversight

• Work closely with the finance function to manage budgets, forecasting, and financial performance; ensure operational spend aligns with goals.
  
  

Compliance & Risk Management

• Ensure operational adherence to insurance regulations, industry standards, and internal policies.
  
  

Technology Integration

• Oversee technology and systems implementation to support scalability, improve service delivery, and enhance data-driven decision-making.
  
  

Performance Metrics

• Establish and monitor KPIs and operational dashboards; drive continuous improvement based on data analysis.
  
  

Qualifications

• Bachelor's degree in Business Administration, Finance, Insurance, or related field (MBA preferred).
• 10+ years of progressively responsible experience in operations, with at least 5 years in a senior leadership role within the insurance industry.
• Proven track record of managing cross-functional teams and scaling operations.
• Strong understanding of insurance business functions (underwriting, claims, policy administration, customer service).
• Demonstrated ability to lead in a fast-paced, dynamic environment.
• Excellent leadership, communication, and organizational skills.
• Experience with process improvement methodologies (e.g., Six Sigma, Lean) preferred.
• Experience with acquisitions and integrations preferred.
  
  

Benefits

• Competitive Salary
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays