Chat Agents for Web Support

Job Overview

Join our dynamic team as a Web Chat Agent, where you will play a crucial role in facilitating online interactions related to automotive and recreational vehicle inquiries. Your primary objective will be to enhance our dealer clients’ online presence while converting these engagements into valuable leads, ultimately driving revenue through website traffic.

Key Responsibilities

• Address a diverse range of customer inquiries through online chat.
• Deliver precise information regarding products and services to clients.
• Assist in scheduling appointments by gathering relevant information.
• Continuously build and maintain a comprehensive knowledge base on our ever-evolving products and services.
• Capture and log customer contact details for lead generation and analysis.
• Summarize customer interactions based on their needs for effective client follow-up.
  
  

Required Skills

• Exceptional customer service abilities, with a knack for working efficiently in a fast-paced environment.
• Strong decision-making and analytical skills.
• Proficient typing skills, with a minimum speed of 35 WPM.
• Basic familiarity with internet navigation and Windows-based applications.
• Proven multitasking capabilities; prior gaming experience may be advantageous.
• Professional demeanor with excellent written and verbal communication skills.
  
  

Qualifications

• Prior experience in retail customer service or the automotive sector is advantageous, though not mandatory.
• Must be fluent in English, both written and spoken.
• Willingness to undergo a background check is required.
• High School Diploma, GED, or equivalent certification is necessary.
• A minimum of 2 years of experience in office settings, customer service, or call center environments is preferred.
  
  

Career Growth Opportunities

As a Web Chat Agent, you will have the chance to cultivate your customer service expertise, expand your understanding of automotive products, and explore potential career advancement within the automotive and customer service fields.

Company Culture And Values

We pride ourselves on fostering a collaborative and supportive work atmosphere, where adaptability and proactive engagement are paramount. Our culture emphasizes strong communication and teamwork, providing an environment where professionals can thrive.

Employment Type: Full-Time