Chat Agent Senior Associate - Remote

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Chat Sales Agent establishes new customer relationships via the Chat platform and serves as a trusted advisor by identifying customer needs and matching them with appropriate Esurance coverages and products and/or referring them to Esurance partners. Chat agents quote and issue auto, motorcycle, renters and homeowners insurance policies.

Key Responsibilities

• Builds and deepens customer relationships by providing empathetic, efficient, and responsive service that reflects our brand and our culture
• Proactively identifies the need for and offers additional insurance products and services offered by Esurance and/or Esurance business partners to help us build and retain a profitable, multi-line portfolio
• Takes reactive and proactive chats to gather information and close sales on personal lines insurance
• Achieves daily sales and productivity standards
• Thrives in an environment of change and is committed to professional development
• Efficiently uses resources to accurately issue policies in compliance with underwriting and state mandated requirements, as measured by survival and quality results.
• Assists new customers with navigating Esurance.com to complete the sales process and ensure a successful on-boarding experience with our organization (i.e., same day acceptance of terms and conditions)
  
  

Education

• High School Diploma or GED (Preferred)
  
  

Experience

• 0-2 years experience (Preferred)
  
  

Supervisory Responsibilities

• This job does not have supervisory duties.
  
  

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
  
  

Skills

Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented

Compensation

Compensation offered for this role is $18.03 - 29.39 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.