Castle Park - Admissions Supervisor

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The Admissions Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests.

The admissions Supervisor assists with managing the day-to-day operations of the Admissions department and trains team members in the areas of guest services, general park knowledge, passes and tickets, and point of sale procedures. This position also assist with scheduling Admissions team members and addressing any guest concerns at the main gate.

The ideal candidate will be friendly, have strong communication skills, and have a knack for exceptional customer service.

We Are Currently Looking For A:

Castle Park - Admissions Supervisor

Roles & Responsibilities:

Pay Rate: $18/hr

Roles & Responsibilities:

Supervisor Duties:

• Supervise the daily operations of the Admissions team and any other assigned departments
• Lead by example, attitude, and as a representation of Castle Park's core values
• Act as an approachable mentor and coach to all assigned team members
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests
• Become knowledgeable of performing the essential duties of all admissions and front gate positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
• Ensure that all required meal and other breaks are being given in accordance with California law
• Ensure daily sign in sheets are completed and submitted each day
• Assist with team scheduling and timekeeping activities
  
  

Departmental Duties:

• Welcome guests to the park in a a warm and friendly manner
• Courteously assist guests with questions and complaints
• Ensure that all POS financial transactions for parking lots are accurate and incompliance with PCI standards
• Ensure that the Main Gate operation remains clean and organized to maintain a great first impression for incoming guests
• Maintain compliance with company and industry best practices, polices, and procedures to create a safe environment for colleagues and guests
• Assist other Guest Experience departments as needed
• All other duties assigned by leadership
  
  

Education & Experience:

• No education requirements for this role
• 1+ years of related work experience preferred
• Previous amusement park, theme park, or waterpark experience preferred
  
  

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus

Requirements:

• Must be at least 18 years of age to comply with California Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment
• Must possess strong written and verbal communication skills
• Must posses strong attention to detail and problem-solving abilities
• Ability to follow direction, multi-task, and work as part of a team as well as independently
  
  

Physical Requirements:

• Ability to stand, walk, and remain on feel for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to remain sedentary for extended periods of time, while using a computer
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more
  
  

Working Conditions:

• This role will be based on both an office setting as well as frequent exposure to outdoor areas of the park
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions
• Subject to frequent interruptions and requests that may require reprioritization of activities
  
  

Team Member Benefits:

Working at Castle Park is about making people happy! It's about being independent and having fun, making new friends and earning extra money while doing so. As a Castle Park employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, or a ride operator that keeps guests coming back for more thrills! There are many exciting opportunities to take your job to new heights!

Palace Perks & Benefits:

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Castle Park and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season
  
  

We've got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Castle Park. Apply today!

Do not miss the chance to spark your career now!