Case Manager 4 - Team Lead

Description

WHO WE ARE

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart, and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

Job Summary

Case Manager 4 (Team Lead) directs and facilitates the delivery of appropriate support services for participant households as indicated by relevant service modalities. Job duties include conducting needs-based and program eligibility assessments, engaging in community outreach, providing case management services, and program-wide service coordination. The Case Manager 4 (Team Lead) is responsible for possessing in-depth knowledge regarding general program requirements and field-relevant best practices and standards in order to act as a resource, guide, and mentor for other team members. Case Manager 4 (Team Lead) carries a caseload and leads a team. Further, Case Manager 4 (Team Lead) is charged with serving as a mentor to junior personnel to support the development of knowledge and experience in best practice standards throughout their work group.

Essential Duties And Responsibilities

• Provides case management services to Program Clients.
• Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs and utilizing screening and assessment tools and ensuring the completion of needs-based screenings.
• Responsible for understanding and implementing their assigned program according to program funder and Volunteers of America standards and expectations.
• Conducts community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position
• May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
• Clearly documents all client interactions along with required eligibility and demographic information.
• Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.
• Participates in professional development activities to promote the development of knowledge and experience in field-relevant best practices and standards and makes demonstrable progress toward working in accordance with these practices and standards.
• Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice standards within their workgroup.
• Responsible for training staff members assigned to their team.
• Review financial assistance requests and client file documents for adherence to programmatic requirements.
• Develops and maintains a high level of understanding within their program. Acts as a reference, mentor, and guide for other staff seeking specialized knowledge/advice.
• Coordinates and implements ongoing training and staff development activities. Assists supervisor in facilitating staff meetings using a teamwork approach.
• Ensures that the team provides accurate and timely documentation and confidential record keeping.
• Collaborates with supervisor to develop and lead outreach plans.
• Composes, analyzes, and presents regular progress reports related to team goals.
• Develops specialized knowledge related to service delivery database systems.
• Performs all other duties as assigned.
  
  

Requirements

Competencies

• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).
• Models and VOACO’s three strategic critical virtues of HHS (Hungry, Humble, People Smart).
  
  

Supervisory Responsibilities

N/A

Minimum Qualifications Of Position

• Bachelor’s degree in human services, social work, or a closely related field or related experience.
• 1 year of direct, full-time case management experience demonstrating the ability to consistently apply field-relevant best practices and standards.
• Must possess a Colorado driver’s license and state-mandated automobile insurance.
• Must possess a personal vehicle that may be used for work-related travel (mileage reimbursement is available).
• Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Communication and collaboration tools (Slack, Zoom, Google Teams, etc.
• Digital calendars (Google, Outlook, etc.)
• File-sharing programs (Dropbox, Google, Drive, etc.)
• Project Management Software (Asana)
• Proficient with Windows operating system
  
  

Preferred Qualifications Of Position

• SOAR (SSI/SSDI Outreach, Access, and Recovery) Certification
• 1 year of experience directly relevant to the program in which this position will work.
• Demonstrable leadership, training, and mentorship experience.
• Experience working under a Supportive Services for Veteran Families (SSVF) VA grant-funded program.
  
  

Knowledge And Skills

• Ability to inspire, train, mentor, and lead teams.
• Knowledge and skill in the application of Harm Reduction, Critical Time Intervention, Motivational Interviewing, Trauma Informed Care, and Housing First Principles.
• Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
• Ability to work and thrive within a diverse, multicultural team environment.
• Ability to take initiative and work independently.
• Ability to communicate effectively verbally and in writing.
• Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations that commonly present while working with persons in need of services.
  
  

Working Conditions And Physical Requirements

• Travel throughout the program’s service area is required on a regular basis.
• Must be able to work in diverse environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives.
• Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, Lifting (30 to 50 pounds) Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception, Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange), Use of Hands/Fingers (Grasping, Holding, Touching), Thinking, Calculating, Memory/Recall, Exposure to Indoor and Outdoor environments.
  
  

Salary Range

• $23.00-$25.00 (Starting Pay is based on experience)
  
  

Position Type and Expected Hours of Work

• Full-Time
• Work hours may vary but are typically scheduled around a 40-hour workweek designed to fulfill program objectives with occasional overtime requirements.
  
  

Benefits (eligibility Is Based On Job Type/status)

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan403b

Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurance

Life Insurance

Accident Insurance

Employee Assistance/Work-Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Location: Pueblo Colorado

Volunteers of America is an EEO/AA Employer

Position will Remain Open Until Filled

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

VETERANS STRONGLY ENCOURAGED TO APPLY

Salary Description

23-25/hr