Care Coordinator

Brief Description

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recognized by The Boston Globe as the 10th best employer in Massachusetts. We’re proud to be a mission-driven, values-based organization—and a Certified Great Place to Work. BHN is currently seeking a Care Coordinator I to join our Community Service Agency (CSA) team to support youth and families using the Wraparound care model.

What We Offer:

• Supportive supervision and mentoring from senior team members
• Extensive training in the Wraparound model and CANS certification
• A collaborative and mission-driven work environment
• Career advancement and professional development opportunities
• Generous PTO and paid holidays
• Health, dental, and vision insurance
• 403(b) retirement plan with employer match
• Mileage reimbursement
• Flexible scheduling to promote work/life balance
  
  
  

What You Will Do:

As a Care Coordinator I, you will work directly with youth and families to develop and implement care plans that support their goals. Using the Wraparound model, you will engage families and teams to coordinate services that meet the needs of children with serious emotional and behavioral challenges.

• Partner with youth and families to assess strengths, needs, and priorities
• Facilitate Care Planning Team (CPT) meetings to develop individualized care plans
• Complete required assessments such as CANS and CRAFFT (for youth 12+)
• Coordinate services and referrals across schools, providers, and community agencies
• Conduct home and community-based visits to support family engagement
• Monitor progress toward goals and update care plans regularly
• Ensure documentation, authorizations, and safety plans meet program standards
• Participate in supervision, team meetings, and professional development
• Collaborate with internal and external stakeholders to ensure continuity of care
  
  
  

Who You Are:

• You have a Bachelor’s degree in a human services-related field and at least one (1) year of experience working with youth with Serious Emotional Disturbance (SED), or a high school diploma/GED and five (5) years of relevant experience
• You are passionate about supporting youth and families and value their voice in decision-making
• You are CANS certified or willing to complete certification upon hire
• You are knowledgeable about local resources and child-serving systems
• You are highly organized with strong communication and teamwork skills
• You are comfortable using electronic health records and Microsoft Office tools
• You have a valid driver’s license and reliable transportation
• You are committed to equity, inclusion, and cultural responsiveness in your work
  
  
  

About BHN:

Behavioral Health Network has been serving the Western Massachusetts community since 1938. Our mission-driven work supports children, adults, and families through innovative and compassionate behavioral health and human services. From outpatient therapy and crisis response to Wraparound support and peer services, BHN is a leader in delivering trauma-informed, culturally responsive care.

Apply Today

If you're ready to make a difference in the lives of youth and families in your community, apply today at www.bhnworks.org or click “Apply for Job” to join our team.