Call Center Specialist - Remote - Part-Time (22.5 Hours) - Bilingual REQUIRED (Spanish/English) - $21/hr

Moses/Weitzman Health System


Date: 2 weeks ago
City: Remote, Remote
Contract type: Part time
Remote
Job Description Summary

Job Description:

The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Call Center Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships. The Call Center Specialist will listen to the patient’s request and take appropriate action to respond to it, including, but not limited to the scheduling of appointments, the electronic transmission of messages to the clinical team, and the answering of questions regarding medication refills. In managing these requests, the Call Center Specialist will exemplify the highest level of customer service with a focus on efficiency and quality. The Call Center Specialist will consistently demonstrate proficient data entry skills, knowledge of insurance billing, while maintaining confidentiality. It is essential that they demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned.

Compensation And Hours

  • Current rate of pay for this position $21.00 an hour.
  • This is a part-time position.
  • Must be available for full-time training.
  • Hours to be worked in Eastern Standard Time.

Qualifications

Required Skills and Education - please read

  • Required - Bilingual required ( English & Spanish)
  • Required: Associate's Degree OR Medical Assistant Certification + 1 Year Experience
  • Experience in a Call Center or other busy phone system
  • Electronic appointment scheduling experience
  • Strong customer service experience
  • Excellent Verbal communication skills
  • Proven ability to Multi Task
  • Problem Solving and critical thinking skills a plus
  • Remote workers must live and work in the United States* (*Territories Excluded)
  • Remote workers must have access to reliable, high-speed Internet

This Position is available for remote work.

Organization Information

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

Time Type

Part time

MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

QA Analyst

RIT Solutions, Inc., Remote, Remote
1 day ago
BOSTON, MA - RemoteJob DescriptionQA AnalystWe are seeking a skilled and detail-oriented PeopleSoft Campus Solutions (CS) QA Analyst to join our team on a contract basis. The ideal candidate will be responsible for the thorough testing and quality assurance of the PeopleSoft Campus Solutions modules. This position requires a deep understanding of PeopleSoft Campus Solutions functionalities, excellent communication skills, and...

Display and Paid Social Marketing Specialist - Remote

UnitedHealthcare, Remote, Remote
$70,200 - $137,800 per year
4 days ago
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.The...

Trauma Designation Coordinator

Texas Department of State Health Services, Remote, Remote
$5,425.33 - $8,886.16 per month
5 days ago
Job DescriptionNurse III**PLEASE NOTE: The posted salary range is the full range for this position. Agency salary policy, budget and candidate’s qualifications will dictate final salary offer. Typically, salary offers are at or near the midpoint of the range, depending on the qualifications or other factors.**Designation Coordinators are registered nurses who work under limited supervision, with considerable latitude and independent...