Call Center Specialist
Ridgeview Institute - Smyrna
Date: 13 hours ago
City: Smyrna, GA
Salary:
$18
-
$26
per hour
Contract type: Full time
JOIN OUR TEAM AS A CALL CENTER SPECIALIST!
PRN Shifts Available
The Call Center Specialist in the Admission Department is responsible for assisting in the process of responding to referrals and other requests for services and information. The Call Center Specialist assesses all ages and collaborates with a physician to determine a proper disposition. The Call Center Specialist provides technical assistance to the discharge planning process, under the direction of the Director of A&R. The Call Center Specialist Clinician is often the first contact with the community and therefore excels at providing resources and support to callers and walk-ins. The Call Center Specialist Clinician provides general support to the case management program.
Duties And Responsibilities
PRN Shifts Available
The Call Center Specialist in the Admission Department is responsible for assisting in the process of responding to referrals and other requests for services and information. The Call Center Specialist assesses all ages and collaborates with a physician to determine a proper disposition. The Call Center Specialist provides technical assistance to the discharge planning process, under the direction of the Director of A&R. The Call Center Specialist Clinician is often the first contact with the community and therefore excels at providing resources and support to callers and walk-ins. The Call Center Specialist Clinician provides general support to the case management program.
Duties And Responsibilities
- Admission paperwork is completed in accordance with hospital policy.
- Inquiry calls are documented and processed in accordance with A&R policies.
- Intake (EMTALA) log is completed with all information documented.
- Pre-certification is obtained in accordance with insurance requirements.
- Follow up calls are made to those failing to show up for appointments.
- Safety problems are identified and corrective actions taken.
- Medication is obtained after hours as ordered by the physician with proper documentation of drugs removed and accountability maintained.
- On call doctor is notified and assisted with patient interview.
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