Business Systems Analyst (Durham)

Job Type

Full-time

Description

LCCU is hiring!

Your Contribution

As the Business Systems Analyst, you will be a key contributor to the success of the Credit Union's core banking systems and applications. Your ability to understand business needs, translate them into system requirements, and ensure smooth operations will play a vital role in delivering quality services to the members of LCCU. The primary responsibility will be to bridge the gap between business stakeholders and technical teams, ensuring that the LCCU systems meet the requirements to help achieve our business strategy.

As a vital member of the LCCU team, your responsibilities include the following:

• Provide ongoing support for the LCCU’s core banking systems and applications.
• Act as the main point of contact for system-related questions.
• Collaborate with business stakeholders to elicit, analyze, and document business requirements related to core banking systems.
• Work closely with various teams, including Operations, Lending, Retail, and IT, to understand and translate their needs into system requirements.
• Troubleshoot and resolve issues, investigate system errors, and coordinate with technical teams for prompt resolution.
• Identify opportunities for system improvements and enhancements to optimize processes and enhance the member experience.
• Collaborate with technical teams to prioritize and implement these enhancements, ensuring alignment with business objectives, defining test plans, performing system testing, and validating the accuracy and functionality of new features or changes.
• Facilitate the integration of core banking systems with other applications and third-party vendors.
• Document, maintain, and execute detailed test cases to validate system functionality, identify and document software defects, and track test case execution status.
• Perform system testing using manual testing methodologies and techniques including functional, integration, regression, and user acceptance.
• Proactively identify gaps in the testing processes and provide effective suggestions to ensure quality standards are met.
• Create and maintain system documentation, including user guides, standard operating procedures, and system configuration details.
• Assist in the planning and execution of system upgrades, patches, and releases.
• Stay up to date with industry regulations and ensure that core banking systems comply with relevant regulatory requirements.
  
  

Requirements

Curious about joining our LCCU team? Here’s what you’ll need to bring along:

• Bachelor's degree (B.S.) from a four-year college or university; at least eight years related experience and/or training; or equivalent combination of education and experience working with complex IT infrastructures.
• 1-3 years of proven experience as a Business Systems Analyst, or Quality Assurance Analyst, preferably within the financial industry or credit union environment.
• In-depth knowledge of core banking systems and applications is preferred.
• Previous experience of Jack Henry systems is a plus.
• Technical background is a plus.
• In-depth knowledge of business analysis, reporting of business data, problem identification, resolution, and root cause analysis within business systems/applications.
• Sound practice in documenting requirements, business use cases, process flow diagrams, and design for best use for the business.
• Experience with Quality Assurance methodologies and end-to-end system testing.
• Must have outstanding attention to detail and the ability to learn complex processes that affect various functions and business units within the credit union.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
• Team player who can manage multiple tasks in a fast-paced environment.
• Able to travel to other locations throughout the state as needed.
• Ability to manage time with strong organizational skills and keen attention to detail.
• Ability to learn quickly and work efficiently.
  
  

LCCU Is The Perfect Fit For You If

• You are motivated to learn and grow into the best version of your professional and personal self.
• Your core values resonate with pursuing meaningful results to make a positive difference in your community.
• You thrive in an environment with team members who work from the heart. With employees from 20 different countries, we are a fun and multicultural team that comes together to embrace and learn from our differences. Organizational initiatives are constant.
  
  

What does LCCU have to offer you?

We provide a challenging and friendly work environment as well as a competitive salary and benefits package, including an employer-paid medical insurance plan, 401(k) plan (with a substantial company match), employer-paid life and disability plan, and generous paid time off to maintain a healthy work/life balance.

We foster a culture that incites creativity, encourages collaboration, and provides the opportunity for our employees to be their best and build their careers. Don’t wait! Come and experience the purpose that comes with being part of the movement towards a stronger, more inclusive community.

Apply Now!

To learn more about Latino Community Credit Union visit our webpage, www.latinoccu.org, and to view available opportunities, please visit the Careers section.

Latino Community Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.