Business System Analyst (Business Support Specialist)

Since its establishment, TAWA Services, Inc. has been committed to providing exceptional service and support to the diverse Asian American communities. Leveraging our extensive network and global resources, we ensure timely and efficient delivery of quality goods across the United States. Our dedication to excellence and community underscores the vital role of service in enhancing everyday life. TAWA Services, Inc. invites you to be a part of our mission and team!

Summary

The IS Business Support Specialist will primarily manage data operations within our ERP and retail systems. This role includes managing sales processes, handling sales errors, and overseeing physical inventory processing. The specialist will also provide after-hours support as necessary, ensuring smooth and efficient IT operations. The ideal candidate is proactive, organized, and thrives in a challenging environment.

Responsibilities

• Manage and maintain data operations within the ERP and retail systems.
• Oversee and ensure the accuracy of sales processes, including order entry, invoicing, and payment processing.
• Address and resolve sales errors and discrepancies promptly and efficiently.
• Monitor and oversee physical inventory processing, including reconciling stock levels, conducting audits, and investigating discrepancies.
• Collaborate with cross-functional teams to gather requirements, identify areas for improvement, and implement system enhancements.
• Proactively identify and troubleshoot system issues, and work towards effective resolutions.
• Provide after-hours support as needed to ensure uninterrupted IT operations.
• Generate regular reports and provide analysis of data to support decision-making processes.
• Assist in developing and documenting standard operating procedures (SOPs) for data management processes.
• Stay up-to-date with industry trends and best practices in IS Business Support and retail systems.
• Perform other duties as assigned by management.
  
  

Qualification

• A Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in IS Business Support or a similar role.
• Proficiency in data analysis and reporting tools, such as Microsoft Office Suite and other related software.
• Familiarity with sales processes, order management, and inventory control.
• Proactive and self-motivated attitude, with a strong sense of ownership, accountability, enthusiasm, initiative, and pride in the job.
• Strong knowledge of ERP and retail systems, including data management and analysis.
• Excellent problem-solving and analytical skills, with the ability to identify issues and propose effective solutions.
• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders.
• Strong attention to detail skills, capable of managing and reconciling large datasets.
• Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment.
• Ability to provide after-hours support when required.
• Bilingual proficiency in English/Mandarin is preferred.
• Authorized to work in the United States without sponsorship.
  
  

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• This job may require standing or walking for extended periods of time, lifting up to 25 pounds, and performing repetitive motions.
  
  

Position Details

• Employment Type: Full Time.
• Location: 2931 Faber St., Union City, CA 94587.
• Working Schedule: Monday - Friday 9:00AM - 5:30PM.
• Available to work on flexible schedules, such as weekends and holidays as necessary.
  
  

Benefits

• Medical, Dental, Vision, and Life Insurance.
• 401 (k) Retirement Saving Plan with 4% Company Match.
• Long-Term Services Award.
• Employee Discount.
• Paid Time Off.
  
  

Compensation

The pay range for this job starts at $70,000 per year. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, your education, skills, qualifications, experience, and location.

Beware Of Job Scams

We prioritize applicant safety at TAWA Services, Inc. Please exercise caution during your job search. Be wary of unsolicited offers, requests for personal information or upfront payments, poorly written job descriptions, unrealistic promises, and unprofessional communication. Research employers, verify job postings, and trust your instincts. Report any suspicious activity. For helpful guidance on identifying job scams, visit this link provided by the Indeed website: https://www.indeed.com/career-advice/finding-a-job/job-scams

Disclaimer

Our goal is to be a recognized leader in the industry while providing a great workplace for employees. Please note the job descriptions are intended to describe the general nature and level of work being performed by people assigned to the position. They do not cover all the details of skills, duties, or responsibilities required for the positions. Thus, they are not to be construed as an exhaustive list of all skills, duties, and responsibilities required for personnel. All personnel may be required to perform duties outside of their normal responsibilities as instructed by management. Skills, duties and responsibilities may change at any time with or without notice. We are an E.E.O. employer.