Business Customer Service Representative
AlphaGraphics
Date: 11 hours ago
City: Olathe, KS
Contract type: Full time
Benefits:
We are seeking a professional, detail-oriented Business Customer Service Representative to serve as a primary point of contact for our business clients. This role involves supporting client inquiries and ensuring a high level of satisfaction across all interactions. The ideal candidate will be a strong communicator with experience managing business-to-business (B2B) customer relationships.
Key Responsibilities:
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Profit sharing
- Vision insurance
We are seeking a professional, detail-oriented Business Customer Service Representative to serve as a primary point of contact for our business clients. This role involves supporting client inquiries and ensuring a high level of satisfaction across all interactions. The ideal candidate will be a strong communicator with experience managing business-to-business (B2B) customer relationships.
Key Responsibilities:
- Serve as the primary point of contact for business customers via phone, email, and in-person visits.
- Build and maintain strong, long-term client relationships.
- Understand and communicate company policies, procedures, and service offerings.
- Process orders, returns, or changes in service as needed.
- Document all customer interactions and maintain accurate records using CRM software.
- Collaborate with sales, production, and design teams to meet customer needs.
- Monitor customer satisfaction and identify opportunities for service improvement.
- High school diploma or equivalent (Associate or Bachelor’s degree preferred).
- 2+ years of customer service experience, preferably in a B2B environment.
- Strong verbal and written communication skills.
- Proficient in CRM systems and Microsoft Office Suite
- Excellent problem-solving skills and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Professional demeanor with a customer-first attitude.
- Experience in the commercial printing industry.
- Bilingual or multilingual is a plus.
- AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Assistant Teacher
La Petite Academy,
Olathe, KS
3 hours ago
Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what you're looking for:You want benefits. We support you with a minimum 50% childcare discount, immediate access to benefits, innovative health programs, 401(k)...
Traveling Construction Materials Technician I
Terracon,
Olathe, KS
$18
-
$25.25
per hour
3 weeks ago
Job DescriptionWould you like to explore more and take your career to the next level? Join our Traveling Construction Materials Technician team, where you can embark on new opportunities, develop professionally, and contribute to thrilling projects nationwide. This position involves travel, and applicants must live within a two-hour radius from one of our offices located in Texas.In this position, you...
Product Support Specialist - Handhelds
Garmin,
Olathe, KS
3 weeks ago
OverviewWe are seeking a full-time Product Support Specialist 1-HH/inReach in our Olathe, KS location. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin’s consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.Essential...
