Business Analyst I

Lensa partners with DirectEmployers to promote this job for Windstream Communications.

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

• Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better.
• Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.
• Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.
  
  

The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!

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About The Role

The Business Analyst for Sales Operations and Sales Enablement is a pivotal role within Windstream, dedicated to advancing the success of our sales organization. This position involves the creation, documentation, management, implementation, and support of sales systems and enhancements. By optimizing process flows and providing insightful analytics, the Business Analyst will empower our sales teams to achieve their goals efficiently and effectively.

What You'll Do

Contract Renewal Management: You will manage and respond to requests from internal Sales teams, focusing on contract renewal agreements for existing Windstream customers. This includes evaluating customer attributes and current conditions to establish appropriate terms for renewal within existing guidelines. You'll be responsible for creating renewal contracts using established templates and tools.

Cross-Functional Support: Engage in cross-training with team members to provide support across various functions. This may include:

Handling and processing renewal agreements post-customer signature.

Generating reports related to program and renewal performance.

Supporting activities for account governance and compliance.

Testing new program enhancements and data rollouts.

Participating in special projects designed to bolster sales and revenue enablement.

Sales System Enhancement: Document and implement enhancements to sales systems, ensuring the systems meet evolving business needs and improve overall sales operations.

Data Analysis and Reporting: Utilize analytics to provide actionable insights into sales processes and performance, driving informed decision-making and strategic planning.

Process Optimization: Analyze and refine process flows to enhance operational efficiency and support seamless sales operations.

Qualifications

Educational Background: A college degree is required, with 3-5 years of professional experience in a relevant field.

Technical Skills: Preferably, you will have knowledge of and experience with Windstream’s systems, allowing you to effectively navigate and leverage these tools in your role.

Analytical Skills: Strong analytical capabilities to assess data and trends, contributing to effective decision-making and strategy formulation.

Communication Skills: Excellent communication skills to articulate processes, strategies, and insights clearly and effectively across teams.

Collaboration: Ability to work collaboratively with cross-functional teams, fostering a cooperative environment to achieve common goals.

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Our Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance
• https://windstreambenefits.com
  
  

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream’s network. If you are not a U.S. citizen, please notify your recruiter or email [email protected] as soon as possible for information on Windstream’s foreign personnel disclosure and approval requirements.

Job Details

Job Family IT

Job Function Business Analysis

Pay Type Salary

If you have questions about this posting, please contact [email protected]