Business Analyst
STS Technical Services
Date: 20 hours ago
City: Melbourne, FL
Contract type: Full time
STS Technical Services is now hiring experienced Business Analysts to support Embraer’s operations in Melbourne, Florida. This is a high-impact role designed for professionals with strong analytical skills, a background in aviation, and the ability to improve business systems and processes across multiple operational areas.
If you’re someone who thrives at the intersection of compliance, data analysis, and customer support — and you want to make a difference in the aviation industry — we want to hear from you.
Position Summary
The Business Analyst will support customer account management, aircraft entry-into-service coordination, compliance tracking, billing, contract administration, and continuous process improvement efforts. This role plays a key part in streamlining operations, driving efficiency, and ensuring high-quality service for aviation customers.
Key Responsibilities
STS Technical Services is a Top 100 Staffing Firm that partners with some of the largest names in aviation, manufacturing, and defense. We specialize in putting skilled professionals to work on rewarding projects across the U.S. and around the globe. When you work with us, you gain access to a world of opportunity backed by a team that’s committed to your long-term success.
If you’re someone who thrives at the intersection of compliance, data analysis, and customer support — and you want to make a difference in the aviation industry — we want to hear from you.
Position Summary
The Business Analyst will support customer account management, aircraft entry-into-service coordination, compliance tracking, billing, contract administration, and continuous process improvement efforts. This role plays a key part in streamlining operations, driving efficiency, and ensuring high-quality service for aviation customers.
Key Responsibilities
- Support customer account setup, onboarding, and compliance verification
- Assist in coordinating aircraft Entry-Into-Service processes
- Manage annual compliance screenings for customer accounts
- Provide support for billing processes (CSP, EC, MODs, Tech Pubs)
- Collaborate with the Contract Administration Officer on contract tracking and proposed changes
- Create internal reports and data visualizations for management
- Work with project managers to define goals and scope of improvement projects
- Create professional presentations and deliverables for internal and external stakeholders
- Track, establish, and monitor KPIs for continuous improvement
- Support ad-hoc administrative tasks as needed
- Bachelor’s degree required (Business, Law, Accounting, Finance, or related field preferred)
- Minimum of 5 years of experience in business analysis or a related function
- Experience in the aviation industry is required
- Proven ability to influence stakeholders and build strong working relationships
- Strong communication skills and attention to detail
- Experience working in multicultural and global environments
- Strong working knowledge of financial and accounting principles
- Proficient in Microsoft Word, Excel, and PowerPoint
- Strong critical thinking, presentation, and interpersonal skills
- Experience in data analysis and performance tracking
- Fluency in English required; Portuguese, Spanish, Dutch, or other languages a plus
- Must be able to work safely and adhere to OSHA, EPA, and regulatory requirements
- Flexibility to work varied hours when required
- Must protect confidential and proprietary information
- Commitment to Lean practices and continuous improvement
STS Technical Services is a Top 100 Staffing Firm that partners with some of the largest names in aviation, manufacturing, and defense. We specialize in putting skilled professionals to work on rewarding projects across the U.S. and around the globe. When you work with us, you gain access to a world of opportunity backed by a team that’s committed to your long-term success.
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