Automotive Service Advisor

Job Description

Automotive Service Writer – Import Brand

The Automotive Service Writer acts as the vital connection between customers and the service department, with a specialized focus on import brand. This role emphasizes understanding the unique needs of customers and their vehicles, providing accurate estimates for repairs and maintenance, and ensuring a seamless, top-tier service experience.

The ideal candidate will excel in communication, exhibit strong organizational skills, and have an in-depth understanding of automotive repair processes, particularly for import brands.

Daily Responsibilities

• Manage service orders and ensure a smooth workflow within the Service Lane.
• Deliver prompt, courteous, and effective service to all customers.
• Take ownership of the customer experience by going above and beyond to leave a lasting positive impression.
• Provide concierge-level support for all inquiries, whether in person or over the phone, ensuring no customer is mishandled.
• Maximize the daily utilization of technicians' time by ensuring it is consistently allocated to service customers.
• Efficiently assign work to technicians based on skills and availability.
• Address technical questions related to vehicle issues, warranties, services, and repairs.
• Maintain the Customer Success Index at or above company expectations.
• Assist in diagnosing vehicle problems and manage the ordering of necessary parts and tools.
• Oversee warranty claims administration and provide training and supervision for the service department team.
• Encourage adherence to relevant laws and regulations.
• Foster a positive work environment by building strong relationships with factory representatives and promoting employee collaboration.
  
  

Ideal Candidate Qualities

• Availability to work flexible hours, including weekends.
• A dependable, self-motivated mindset with a driven and ambitious spirit.
• Quick to learn new products and eager to grow and improve continuously.
• Maintains a professional appearance and polished demeanor.
• Exceptional communication, interpersonal, and organizational abilities.
• Values active listening and demonstrates empathy in interactions.
• Exhibits a strong work ethic and thrives in fast-paced, results-oriented environments.
• Possesses a minimum of one year of customer-facing or telephone-based service experience.
• Displays friendliness, enthusiasm, reliability, and a positive, team-oriented attitude.
• Welcomes constructive feedback as an opportunity for growth and self-improvement.
• Proficient in computer skills and capable of multitasking effectively.
  
  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Company Description

We provide an exceptional opportunity for any individual seeking to advance in this industry. We have numerous dealership locations throughout the Tri-State area featuring multiple franchise brands, both import and domestic. As we continue to grow, we are looking for the right person to join our team.

Benefits

 401k Plan

 Paid time off (PTO)

 Competitive Pay Plans

 Health Insurance

 Dental Insurance

 Vision Plans

 Promotion from within