Associate Systems Application Analyst (Entry Level)

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The global operations team supports the Real-Time processing operations for Visa Inc., including Visa's TPF based authorization platform (VIP/VisaNet) and the open system based OVN (Open VisaNet) platform. As a member of the Authorization Operations team, the Associate Systems Analyst you will be part of a team working in a multi-datacenter and multi-processing environment. You will provide first level response and assist with the mitigation or elimination of issues, which may be impacting to our clients, or the VISA brand. The preferred candidate will have the responsibility of being the first point of contact for internal Visa support teams and will need to possess excellent customer service, technical and analytical abilities to effectively manage their role. In your day-to-day activities, you may also provide activity oversight of any System Specialists who are part of your shift.

Our Authorization Operations team provides system monitoring and analysis of pertinent system information and work with our internal support teams to isolate and resolve the majority of events affecting a variety of mainframe, open system and distributed hardware and software systems. As a team member, you will document support procedures, managing each issue through resolution or turnover in order to maintain established service levels. You will track, update, and resolve all assigned incidents, changes and problem reports in the incident. Our team takes pride in ensuring that documentation is thorough, accurate and meets a standard of high quality. You will work closely with various L2 & L3 support groups and/or development groups to collaborate on the resolution of incidents and problems.

The preferred candidate will need to possess strong technical and analytical abilities, effective communication and documentation skills and display principal traits of collaboration, communication and demonstrating a passion for our business.

Essential Functions

• Responsible for monitoring the Authorization TPF and OVN computer consoles and providing first-level response to assist in the mitigation or elimination of issues affecting the Authorization systems.
  
  

• Monitor and operation of the Visa Authorization systems in a multi-datacenter and multi-processing environment.
  
  

• Provide precise console inputs to resolve issues, under the direction of relevant support teams.
  
  

• Position is considered essential staff, which supports Visa’s 24x7x365 operations. The position has specific roles and obligations during any inclement weather/disaster event.
  
  

• Ability to track, update and resolve all assigned incidents, changes and problem tickets via the Service management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.
  
  

• Proactively monitor, recognize, and alert to a variety of system alerts.
  
  

• Properly escalate incidents in a timely manner per support guidelines and procedures.
  
  

• Liaise with L2 and L3 support groups and/or development groups to collaborate on the resolution of changes, incidents and problems.
  
  

• Follow documented support procedures, collaboratively managing each issue through resolution or turnover in order to maintain established service levels.
  
  

• Participate in all related team meetings, both in-person as well virtually through MS Teams.
  
  

• Ability to gather pertinent information and provide supervision of System Specialist activity.
  
  

• Ability to develop, edit and distribute effective internal communications in a timely and accurate manner, per documented processes.
  
  

• Maintain and build technical skills through participation in ongoing training.
  
  

• Multi-task in a fast-paced environment.
  
  

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Shift work, 12 hours shifts, US Days on a rotating basis. Required to work OT as requested.

Basic Qualifications

Bachelors degree, OR 3+ years of relevant work experience.



Preferred Qualifications

•2 or more years of work experience

•Hands-on experience with supporting critical applications based on either:

oIBM TPF or equivalent Real Time Operating Systems

oOpen source based distributed systems on Linux, Kubernetes, Kafka

•Experience with one or more of Linux, Unix, MVS, VM, SuperVision, HMC, Kubernetes, Kafka, Golang, Opera, DB2, or Cassandra

•Strong troubleshooting, critical-thinking and incident management skills

•Excellent verbal/written communication, organizational skills, ability to prioritize in a constantly changing workload.

•Strong interpersonal skills and ability to excel as part of a team.

•Ability to quickly learn Visa proprietary as well as industry standard tools to support monitoring and response for VIP Authorization issues.

•Possess an Information Technology Infrastructure Library Foundation Certificate (ITIL), or ability to obtain within 6 months.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 66,600.00 to 94,150.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.