Associate Business Process Analyst

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum!

Job Summary

The Associate Business Process Analyst, Billing Assurance, is a subject matter expert on billing systems, billing processes, company initiatives and technical projects. The Billing Assurance Analysts are responsible for creating and maintaining applications to assist in the quality control processes for the exception reports as well as Application Programming Interface (API) processing against the billing system based on these reports. This position will be focused mainly on API processing and error checking, as well as manually updating, maintaining, and working reports focused on API processing.

Responsibilities

• Manage error checking and resolution of API failures via Smart application as well as manual reporting.
• Assists the Billing assurance department on 100% order quality report creation and modifications.
• Supports the communication of project statuses to Billing Assurance management.
• Demonstrates a strong commitment to learning the business, products, and services; shares knowledge with team.
• Performs routine data collection, organization, workflow, and support analysis.
• Provides support for the preparation of quality deliverables.
• Analyzes trends or obstacles and considers available solutions or alternative methods of proceeding.
• Demonstrates competency in use of technology tools, techniques, and methodologies.
• Understands the interdependence between exception processing and the API processing system (SMART).
• Develops SQL scripts for reporting and data analysis.
• Supports Billing Assurance analysts in the preparation of business and functional requirements.
• Develops and maintains documentation and instructions for all systems in area of responsibility.
  
  

Qualifications

• Bachelor’s degree in Technology Management, Project Management, Information Systems, Information Technology, Technical Writing, or business-related discipline or equivalent work experience and technical training required
• 2+ years of business process management experience
• Six Sigma experience is a plus
• Knowledge of system development lifecycle
• Knowledge and willingness to learn report development utilizing a relational database
• Ability to perform multiple tasks and adjust priorities based on workload and direction from management
• Ability to organize, plan and execute major projects with minimal supervision
• Excellent verbal and written communications skills
  
  

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.