Assistant Community Manager

Associated Asset Management (AAM)


Date: 1 week ago
City: Chandler, AZ
Contract type: Full time
Job Details

Description

Position Summary:

Primarily responsible for assisting Community Manager by providing effective customer service to designated communities/home owners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts.

Position Responsibilities

  • Provides administrative support and other tasks as directed to Community Manager.
  • Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.
  • Develops a working relationship with community board members and various committees. .
  • Assists with community inspections of common areas according to AAM’s management contract.
  • Communicates with homeowners concerning compliance with CC&R’s.
  • Reviews monthly financials and submits community accounts payable.
  • Oversees the design review guidelines process.
  • Assists in reviewing bid proposals.
  • Travels to and from assigned communities per management contract.
  • Maintains accurate and current association records and websites.
  • Maintains an effective process for tracking architectural submittals.
  • Designs brochures, pamphlets, handouts, etc. for communities.
  • Attend meetings as needed.
  • Maintains open communication with contract vendors.
  • Maintains strict adherence to community and company deadlines.
  • Assists in reviewing bid proposals.
  • Updates community disclosure packages.
  • Maintains accurate and current association records.
  • Performs other duties as directed.

Knowledge, Skills & Abilities

  • Strong computer software and internet proficiency.
  • Excellent interpersonal skills: positive written and verbal communication abilities.
  • Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
  • Exceptional organization and tracking skills.
  • Proven customer service experience, with a strong emphasis on problem resolution.
  • Ability to multitask, and prepare and process large amounts of administrative and customer service items while being detail oriented.
  • Ability to function efficiently in a high volume, fast-paced environment.
  • Ability to interact and work positively and effectively with staff at all levels.
  • Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors.
  • Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment

  • Sitting and standing for moderate periods of time.
  • Utilizing personal automobile for commuting to and from assigned communities.
  • Walking communities to inspect common areas per management contract.

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