Arise Dick's
Kirsten & Associates
Date: 1 week ago
City: Remote, Remote
Contract type: Contractor
Remote
This is a remote position.
About The Client
One of the largest sporting goods retailer. It continues to offer the finest quality products at competitive prices, supported by associates with a passion for sports. It also serves and inspires athletes and outdoor enthusiasts to achieve their personal best through a blend of dedicated associates, in-store services, and unique specialty shop-in-shops dedicated to Team Sports, Athletic Apparel, Golf, Lodge/Outdoor, Fitness, and Footwear.
What To Expect
Capabilities of Top Performing Service Partners for this Program
Affordable PPO Healthcare and Dental Options Available
About The Client
One of the largest sporting goods retailer. It continues to offer the finest quality products at competitive prices, supported by associates with a passion for sports. It also serves and inspires athletes and outdoor enthusiasts to achieve their personal best through a blend of dedicated associates, in-store services, and unique specialty shop-in-shops dedicated to Team Sports, Athletic Apparel, Golf, Lodge/Outdoor, Fitness, and Footwear.
What To Expect
- Respond to “Where is my order?” calls
- Assisting customers with product questions
- Placing new orders/volume orders
- Handling existing orders: returns/replacements
- Provide store-specific support
- Tracking shipments
- Gift Card/Loyalty Card support
- Dispositioning all calls
- Deliver first call resolution with white glove service
Capabilities of Top Performing Service Partners for this Program
- Have agents that are fluent, both written and verbal, in English
- Demonstrate a proven ability to deal with challenging customers and situations
- Are confident in their ability to achieve metrics
- Build and maintain strong working relationships through exceptional communication
- Provide proven problem-solving capabilities to deliver practical solutions
- Expertly navigate the Internet and demonstrate a working
- knowledge of Microsoft Office programs such as Outlook, Excel, and Word
- Type 25+ words per minute
- Demonstrate a working knowledge of a variety of sports and outdoor activities
- Have previous customer service experience within a call-handling environment
Affordable PPO Healthcare and Dental Options Available
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