Amazon Tour Leader, Amazon Tours

Description

Amazon is seeking enthusiastic and engaging Tour Leaders to lead immersive 90-minute in-person tours of our state-of-the-art Robotics Fulfillment Centers. As a Tour Leader, you will play a crucial role in showcasing Amazon's technology, innovative processes, and dedicated workforce to a diverse audience. This position offers a unique opportunity to highlight Amazon's rich history, our commitment to being Earth's Best Employer, and our ambitious Climate Pledge goals. We are seeking an enthusiastic individual with good communication skills and attention to detail in providing informative and engaging tours of their fulfillment center. The ideal candidate is passionate about technology, sustainability, and creating exceptional customer experiences.

At the end of each day, you'll review feedback from tour participants and contribute to continuous improvement efforts for the tour program.

Key job responsibilities

• Conduct multiple 90-minute tours per day, providing an engaging and informative experience for visitors.
• Develop a deep understanding of Amazon's fulfillment processes, robotics technology, and company history.
• Effectively communicate complex technical concepts to audiences with varying levels of technical knowledge.
• Highlight Amazon's commitment to employee development, safety, and well-being.
• Educate visitors about Amazon's sustainability initiatives and the Climate Pledge.
• Ensure tour groups adhere to all safety protocols and facility regulations.
• Maintain positive site relationships and participate in site & community engagement activities
• Staff and train Ambassador & Proxy teams
• Respond to questions from tour participants accurately and professionally.
• Collaborate with fulfillment center teams to stay updated on the latest developments and processes.
• Maintain and update tour content to reflect new technologies and company initiatives.
• Collect and report feedback from tour participants to improve the overall experience.
  
  

A day in the life

As a Tour Guide at an Amazon Robotics Fulfillment Center, your day will be dynamic and engaging. You'll start by reviewing the day's tour schedule and preparing any necessary materials. Before each tour, you'll greet visitors, provide safety briefings, and distribute required protective equipment.

During the tours, you'll guide groups through various sections of the fulfillment center, explaining the intricate dance between human associates and robotic systems. You'll showcase how customer orders are processed, picked, packed, and shipped with incredible efficiency. Throughout the tour, you'll weave in stories about Amazon's history, our commitment to employee growth, and our sustainability efforts.

Between tours, you'll have time to refresh your knowledge, update tour content, and collaborate with colleagues on our global team. You may also participate in training sessions to enhance your skills and stay current on Amazon's latest innovations.

About The Team

You'll be joining a passionate team of Tour Leaders and program managers around the world that are dedicated to showcasing Amazon's innovation and commitment to customer obsession. Our team works closely with various departments within the fulfillment center, including operations, robotics, human resources, and sustainability teams. We're a collaborative group that values creativity, continuous learning, and the ability to inspire others. As part of this team, you'll have the opportunity to contribute to the development of tour content and help shape the public's perception of Amazon's fulfillment operations.

This role offers an exciting opportunity to be at the forefront of Amazon's technological advancements while developing valuable public speaking and customer engagement skills. Join us in sharing Amazon's story and inspiring the next generation of innovators!

Basic Qualifications

• Strong fluency in English
• Strong written and oral communication skills
• Public Speaking Experience
• Ability to conduct multiple tours per day (5 days per week) onsite in a Fulfillment Center. This includes frequently walking around the building and going up and down stairs while ensuring groups are adhering to all safety procedures.
  
  

Preferred Qualifications

• Experience in Fulfillment Operations
• Customer Service Experience
• Experience leading teams
• Tourism/Hospitality Industry Experience
• Ability to quickly adapt to a changing work environment and priorities
• An entrepreneurial spirit, including the ability to work independently and autonomously
  
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $37,000/year in our lowest geographic market up to $66,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon.com Services LLC - A57

Job ID: A2989973