Administration Services Manager

Overview

Protecting our policyholders’ dreams, passions, and livelihoods has a direct impact on the communities we serve. We work towards excellence, conduct ourselves with high integrity, and take our work seriously, but not ourselves. Small Details. Big Difference. Find out how you can make a difference with a career at Society.

Society Insurance is seeking an experienced Administration Services Manager to join our team in Fond du Lac, WI. In this position, you will work to lead, direct, and mentor the Office Services Processors and Receptionists, maintain oversight of day-to-day tasks and activities, and support strategic initiatives in alignment with departmental and company goals.

About the Role

• Provides quality service by maintaining reception, imaging, and mail processing standards, solving quality and service problems, and recommending system or process improvements.
• Manages workload and administrative duties by reviewing and assigning tasks to staff, developing workflow scheduling, procedures, and protocols.
• Leads cross-training efforts among Office Services and Reception staff to ensure efficient and effective workflows.
• Analyzes call volumes and their impact on the workloads of the Receptionist team.
• Handles Office Services and Receptionist needs by undertaking project-management initiatives and challenging phone, mail, and imaging problems.
• Identifies training gaps and coordinates training plans as needed while also keeping the staff informed on team-specific initiatives and/or training and cross-training opportunities.
• Develops staff by coaching, mentoring, and disciplining.Additionally plans, monitors, and appraises job results.
• Performs customer experience check-ins with internal customers to ensure satisfaction with services provided.

About You

• You enjoy working with others in a positive, proactive, collaborative team setting.
• You’re a creative out-of-the-box thinker and seek to continuously improve processes.
• You enjoy analyzing, solving difficult problems, and always asking ‘the why’.
• You’re accountable and dedicated to meeting customer needs.
• You’re a self-starter and quality focused.
• You enjoy setting goals and achieving them.

What it Will Take

• Bachelor’s degree in a business-related field and a minimum of 3 years of management experience showing a progressive increase in responsibility including supervisor of others – OR – Associate’s degree in a business-related field and 5 years of mentoring or management experience leading day-to-day tasks in a mail center or imaging capacity.
• 5+ years of previous experience in office management, clerical services, mail center, or imaging capacity.
• Strong analytical and problem-solving skills, including process improvements and forecasting.
• Experience working within a project-management environment.
• Prior experiences in continuous improvement and process mapping.
• Demonstrated communication skills to seek out details, express ideas, and present solutions in ways the audience can understand.This may involve researching, interviewing, and anticipating how to apply a solution to a current or new process.
• Experience utilizing Microsoft Office Suite, SharePoint, Visio, and screen-capture software.
• Proficient knowledge of postal rates, regulations, and standards.

What Society Can Offer

• Comprehensive Benefits Package: Salary with bonus plan; health, dental, life, and vision insurance
• Retirement: Traditional or Roth 401(k) Defined Contribution Plan PLUS Profit-Sharing Plan
• Work-Life Balance: Company-paid holidays; flexible scheduling; PTO; telecommuting options
• Education: Career Coaching; company-paid courses; student loan and tuition reimbursement
• Community: Charitable Match; paid volunteer time; team sponsorships
• Wellness: Employee Assistance Program; wellness initiatives/rewards; health coaching; and more

Society Insurance prohibits discrimination and harassment of any type against applicants and employees on the basis of race, color, religion, sex, national origin, age, handicap, disability, genetics, veteran status or military service, marital status or sexual orientation, gender identity or expression, or any other characteristic or status protected by federal, state or local laws. Society Insurance also provides reasonable accommodations to qualified individuals with disabilities in accordance with the requirements of the Americans With Disabilities Act and applicable state and local laws. Society Insurance is a drug-free workplace.