Account Manager Client Service - National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Implementation Project Manager serves as a liaison between clients, client management, and OptumRx during the implementation phase. To support the organization’s strategic direction and growth in the PBM industry by applying a clearly defined project management approach to all client implementations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Manage the entire client on-boarding project for UHC Key Account pharmacy implementations, with most clients onboarding with the Surest product
• Conduct the client benefit discussions with all parties to capture client intent and ensure client sign-off for their benefit intent forms
• Coordinate efforts with internal departments for the creation of formulary, specialty products and pharmacy networks
• Ensure factual, timely, and quality implementation tracking, analysis, reporting and communication strategies are utilized using established policies & procedures
• Proactively manage client expectations & performance guarantee commitments by partnering with all internal & external project stakeholders
• Serve as Lead communicator for overall project status with regards to issues, risk, & mitigation strategies for clients, OptumRx, & Optum IT. Provide OptumRx readiness reporting
• Ensure automated workflow tool updates are timely and meet QA standards to ensure 100% accuracy per timeline for each implementation. Manage internal team updates to the client implementation case to ensure completeness
• Review deliverables and ensure adherence to quality standards, implementations and team performance measurements
• Obtain signoffs on all deliverables from key internal & external project stakeholders. Make timely and appropriate decisions to ensure implementations are on track for successful service and go live readiness
• Recommend and take necessary actions to direct the analysis and solutions of problems; escalate when needed. Ensure developed solutions match Client requirements
• Partner with Account Management to ensure all implementation items are tracked, documented and closed, in agreement with the client intent
• Lead cross-functional quality initiatives centered on improving the implementation process, & post go live lessons to learn reviews with clients and executive leaders
• Complete special projects when assigned
  
  

Peak Season Expectations

• Manage, track and mitigate any issues/risks associated with the implementation and escalate to leadership as necessary
• Attend regular/established team meetings and provide necessary updates regarding implementation status
• Manage cases, tasks and subtasks within a workflow management tool
• Provide updates as needed to leadership, internal teams, client and operational areas as necessary
• Establish regular working sessions, internal/external, in order to gather and execute requirements
• Availability to check-in during the January 1st holiday (to monitor go-live claim transactions and identify any go-live related issues)
• Occasional availability during the weekends in January/February (when implementation issues arise and need to be addressed immediately)
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 1+ years of experience in Pharmacy Benefit Management implementation or medical benefit implementation experience
• 1+ years of experience in a client-facing role
• Intermediate level of proficiency with influencing internally and externally with soft power, driving cross - functional collaboration, and negotiating win - win solutions
• Willing to work through the year-end holiday season (Christmas week/NYE/New Year’s Day) as necessary to address client go-live issues and support cross-functional teams
• Ability to travel up to 25%
  
  

Preferred Qualifications

• Proficiency with Microsoft Project
• Independent contributor with the ability to multi-task, work with leaders and ensure client satisfaction
• Proven ability to ascertain client needs through active listening skills, and consultatively work with clients to achieve business objectives
• Effective skills for navigating and driving results across operations, network, and clinical domains in a highly complex, matrix environment
• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
  
  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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