Work from home - Customer Service Representative
Zephyra CO
Date: 2 hours ago
City: Buffalo, NY
Contract type: Part time
Remote
Job Overview
We are seeking a Customer Service Representative to serve as the main point of contact for customers. In this role, you will handle inquiries, resolve issues, and ensure every customer receives a positive and professional experience across email, chat, and phone channels.
This role is ideal for someone who is empathetic, detail-oriented, and passionate about helping people.
Key Responsibilities
We are seeking a Customer Service Representative to serve as the main point of contact for customers. In this role, you will handle inquiries, resolve issues, and ensure every customer receives a positive and professional experience across email, chat, and phone channels.
This role is ideal for someone who is empathetic, detail-oriented, and passionate about helping people.
Key Responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner
- Resolve customer issues, complaints, and requests with accuracy and empathy
- Maintain detailed records of customer interactions using CRM tools
- Escalate complex issues to senior support or management when needed
- Provide product or service information clearly and confidently
- Collect customer feedback to improve overall experience and service quality
- Work closely with internal teams to ensure smooth problem resolution
- High school diploma or equivalent (Associate’s or Bachelor’s preferred)
- 6 months of experience in customer service, support, or client-facing role
- Strong written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Basic computer skills and familiarity with CRM systems
- Strong problem-solving and active listening skills
- Experience in customer experience or customer success roles
- Bilingual abilities (a plus, not required)
- Experience working remotely or in digital support environments
- Competitive salary (based on experience)
- Flexible work arrangements (remote)
- Training provided
- Opportunities for career growth within customer experience or operations
- Supportive team culture focused on development and learning
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