Work from home - Customer Service Representative
Zephyra CO
Date: 9 hours ago
City: Yonkers, NY
Contract type: Part time
Remote
Job Overview
We are seeking a Customer Service Representative to serve as the main point of contact for customers. In this role, you will handle inquiries, resolve issues, and ensure every customer receives a positive and professional experience across email, chat, and phone channels.
This role is ideal for someone who is empathetic, detail-oriented, and passionate about helping people.
Key Responsibilities
We are seeking a Customer Service Representative to serve as the main point of contact for customers. In this role, you will handle inquiries, resolve issues, and ensure every customer receives a positive and professional experience across email, chat, and phone channels.
This role is ideal for someone who is empathetic, detail-oriented, and passionate about helping people.
Key Responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner
- Resolve customer issues, complaints, and requests with accuracy and empathy
- Maintain detailed records of customer interactions using CRM tools
- Escalate complex issues to senior support or management when needed
- Provide product or service information clearly and confidently
- Collect customer feedback to improve overall experience and service quality
- Work closely with internal teams to ensure smooth problem resolution
- High school diploma or equivalent (Associate’s or Bachelor’s preferred)
- 6 months of experience in customer service, support, or client-facing role
- Strong written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Basic computer skills and familiarity with CRM systems
- Strong problem-solving and active listening skills
- Experience in customer experience or customer success roles
- Bilingual abilities (a plus, not required)
- Experience working remotely or in digital support environments
- Competitive salary (based on experience)
- Flexible work arrangements (remote)
- Training provided
- Opportunities for career growth within customer experience or operations
- Supportive team culture focused on development and learning
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Front Desk Receptionist
SightMD,
Yonkers, NY
1 week ago
Job DetailsDescriptionA career that changes lives.SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, Connecticut and Massachusetts. With over 127 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of everything we do. As we...
Restaurant Shift Manager
Shake Shack,
Yonkers, NY
3 weeks ago
*Our secret to leading the way in hospitality? We put our people first!*At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer...
Patient Care Representative
Empress Emergency Medical Services,
Yonkers, NY
3 weeks ago
Apply Now Job TitlePatient Care Representative LocationWestchester, NY DepartmentAdministrative Offices FLSA StatusNon-Exempt Reports ToPatient Care Supervisor Shifts HiringFull-time Pay Grade$18.00 per hour Job DescriptionJob Title: Patient Care Representative - Valhalla, New York (Westchester Medical Center)Job Code: TY05047Pay Grade: 07Exempt (Y/N): NoReports To: Patient Care SupervisorDate Revised: 9/14/2023Hourly Wage: $18.00 an hourPatient Care Representative (This position is based in the Westchester...
