Volkswagen - Service Advisor

Volkswagen of Garden Grove


Date: 5 hours ago
City: Garden Grove, CA
Contract type: Full time
As a Service Advisor, you are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service.

Automotive Service Advisor Job Duties

  • Meet with customers and determine their needs for repair and/or maintenance of their vehicle needs and issues.
  • Increase customer satisfaction by building customer relations.
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Create estimates by costing materials, supplies, and labor; including deductibles using X-Time.
  • Prepares repair orders (RO) by describing issue, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures.
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently.
  • Increase profitability by maximizing sales & execute retail promotions.
  • Perform active deliveries. All guest needs to be walked to their vehicles and all advisor needs to talk about the VW survey and ask to fill it out.
  • Perform follow-up calls with all guest

Automotive Service Advisor Requirements

  • Excellent customer skills
  • Organizational skills
  • Team player
  • Ability to perform a variety of tasks simultaneously
  • Ability to concentrate and accomplish tasks despite interruptions
  • CDK experience is a plus 1 year
  • Able to work on Saturdays

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Racker 1

Valence Surface Technologies, Garden Grove, CA
3 weeks ago
Job OverviewReports to: Department SupervisorLocation: Garden Grove, CAType: Full-TimeSchedule: 1st ShiftJob SummaryResponsible for preparing parts for the production process and assisting the operator as neededJob DescriptionDetermine priority of jobs to begin preparing for processingSelect appropriate racking procedure according to size, shape and number of objects to be processedWire or clip objects to rack or hoist for processingRemove parts from rack...

Customer Service Rep

Valence Surface Technologies, Garden Grove, CA
3 weeks ago
Job OverviewReports to: Customer Service SupervisorLocation: Garden Grove, CAType: Full-TimeSchedule: 1st Shift (6am-2:30pm)Job SummaryCoordinates and expedites the flow of work within or between departments according to daily and weekly production schedules.Review the MRP system to ensure customer order due dates are in line with required delivery datesVerify customer purchase orders against internal work order to ensure that the company can...

Bilingual Regional Recruiter - West

Valence Surface Technologies, Garden Grove, CA
3 weeks ago
Manage high-volume, full-cycle recruiting for roles across an assigned region, including intake meetings, sourcing, screening, interview coordination, selection, and offer process. Partner with Plant Managers, Production/Operations leaders, and HR to align on headcount plans, shift needs, start dates, attendance expectations, and critical skills/experience. Develop and execute regional recruiting plans to support ramp-ups, seasonal demand, and turnover-sensitive roles; build bench strength...