Technical Support Specialist

Technical Support Specialist (MSP)

About XceedIT, Inc.

We are a growing employee owned IT company that provides IT support and services to companies throughout North Carolina and the US. XceedIT aims to develop long-term collaborative relationships with our clients. We work with honesty, integrity and always have our clients best interests in mind. We are professionals who take pride in delivering affordable best of breed IT solutions and services with a friendly and patient attitude. Our mission is to deliver comprehensive IT services and management that benefit your business success. We are always looking for highly motivated individuals who want exposure to many technologies, and want an opportunity to succeed and grow in this hot market

Description

Love Technology? Love Solving Problems? We Should Talk.

Warning: This job may cause an unhealthy obsession with fixing things before anyone else notices they’re broken.

At XceedIT, we don’t believe IT is just about resetting passwords and asking, “Have you tried turning it off and back on?” (Although… sometimes that really is the answer.)

We’re looking for someone who genuinely enjoys technology, likes helping people, and wants to learn something new every single day.

If you get excited about new gadgets, enjoy figuring out why something isn’t working, or have ever spent your weekend building a PC, setting up a home lab, or helping friends fix their computers just because you enjoy it—you’ll probably fit right in.

This is primarily a remote position, allowing you to work from home most of the time. However, occasional travel to client sites is required for projects, onsite support, installations, or other hands-on work.

What You’ll Be Doing

• Solving technical problems for businesses that rely on us every day
• Providing remote support to clients while occasionally traveling to client sites when hands-on assistance is needed
• Working with Microsoft 365, Windows, networking, cybersecurity, cloud technologies, and business applications
• Troubleshooting everything from simple password resets to complex network issues
• Learning from experienced engineers while developing your own technical skills
• Helping clients have an amazing experience with every interaction
• Occasionally saving the day before our clients even realize there’s a problem

What We’re Looking For

You don’t have to know everything. Seriously.

We’re far more interested in someone who’s curious, motivated, and eager to learn than someone who already has every certification under the sun.

You should have:

• Great customer service skills
• Strong troubleshooting ability
• A positive attitude
• Excellent communication skills
• A passion for technology
• The ability to think logically under pressure
• A valid driver’s license and reliable transportation for occasional client visits

Bonus points if you have experience with:

• Microsoft 365
• Active Directory
• Windows Server
• Networking
• Cybersecurity
• Remote support tools
• PowerShell

Why You’ll Love Working Here

You’ll learn more in your first year than many IT jobs teach in three.

No two days are ever the same.

You’ll work with modern technology instead of ancient systems nobody wants to touch.

You’ll be surrounded by people who actually enjoy technology.

You’ll have opportunities to grow your career—not just your job title.

Benefits

• Competitive pay
• Paid time off
• Health/Dental/Vision/Life/Disability insurance
• Health Saving Account with company match
• Retirement plan with company match
• Paid training and certification opportunities
• Modern tools and equipment
• A supportive team that actually helps each other
• Real opportunities for advancement

Our Culture

We’re serious about our clients—but we don’t take ourselves too seriously. We celebrate wins, help each other solve tough problems, share knowledge freely, and believe work should actually be enjoyable.

If you’re looking for a place where you can build a career instead of just collecting a paycheck, we’d love to meet you.

Salary

$45,000 - $65,000 per year