Senior Insurance Specialist (Senior Program Specialist)

The University of Maryland, Baltimore (UMB), Institute of Human Virology (IHV) THRIVE program is our outpatient Infectious Disease practice located at University of Maryland Midtown Campus. The IHV is seeking a Senior Insurance Program Specialist to coordinate all aspects of our health insurance programming. We are looking to make impactful differences in the lives of patients and communities we serve. This position will support both patients and staff by overseeing all insurance matters impacting patient care. This person will work alongside a team of social workers and other psychosocial support services and coordinate all insurance matters for patients served by IHV.

Benefits: Exempt Regular

UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of. This position participates in a retirement program (pension or optional retirement plan/ORP) that must be selected and is effective on your date of hire. Exempt regular staff receive a generous PAID leave package that includes over 4 weeks of vacation accrued each year, 15 paid holidays, 3 personal leave, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).

UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland.

Primary Duties:

• Responsible for all aspects of the IHV Health Insurance program at THRIVE.

• In collaboration with programmatic leadership, plan, develop, administer, and coordinate new or revised goals and objectives for health insurance programming.

• Provide advanced support to the programmatic leadership teams.

• Evaluate program effectiveness to develop and implement new or improved methods.

• Develop and maintain system for overall health insurance recertification.

• Assist patients with applying for prescription assistance programs and complex insurance navigation.

• Oversee operations for uninsured patient billing relating to labs, pharmacy, and subspecialty appointments. Think critically about all aspects of the health program to resolve questions and make decisions related to the program.

• Perform specialized administrative functions, program coordination and monitoring, data collection, reports, and recommend program changes relating to financial statements and budgets.

• Monitor and maintain relationships with internal and external stakeholders to ensure compliance with work plan and deliverables.

• Prepare program reports for submission to management or funders.

• Develop and facilitate workshops and meetings in area of specialty to multidisciplinary staff and patients to increase health literacy.

• Performs other duties as assigned.

Education: Bachelor’s degree

Experience: Three (3) years’ administrative or program coordination experience. Experience with health insurance and HIV is preferred.

Preferred Experience: One (1) year in work coordination, training, and daily oversight of staff, students, or volunteers preferred.

Related experience may be substituted for education.

Knowledge, Skills, Abilities:

Knowledge of position requirements. Knowledge of all applicable requirements, regulations, and laws. Skill in effective use of applicable technology/systems.

Knowledge of all Maryland health insurance public and private programs

Knowledge of HIV related programs including Ryan White, MADAP, Careware

Skill in effective use of Microsoft Office and EPIC.

Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Ability to work cooperatively with others and independently. Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Respect and Integrity, Well-being and Sustainability, Equity and Justice, and Innovation and Discovery.

Hiring Range: $80,000 - $84,000, Commensurate with education and experience

UMB is committed to cultivating a diverse and inclusive workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, ancestry or national origin, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, genetic information, physical or mental disability, marital status, protected veteran's status, or any other legally protected classification.

If you anticipate needing a reasonable accommodation for a disability under the Americans with Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contact [email protected] Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.

The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. Read the UMB Notice of Non-Discrimination for more information.