Senior Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Position Summary

We are seeking a highly motivated and safety-focused Field Service Technician to support operations at a complex industrial water and wastewater treatment facility under a Build-Own-Operate (BOO) model. This role is critical to ensuring reliable, continuous plant performance, equipment uptime, and compliance with all safety and environmental standards.

The ideal candidate brings strong mechanical aptitude, industrial experience, and a proactive, self-directed mindset. This individual will work as part of a high-performing team while also taking ownership of daily responsibilities in a fast-paced, operations-driven environment.

Job Summary

The Field Service Technician will be responsible for executing field service activities at customer sites in a safe and efficient manner. This role includes proactive troubleshooting of mechanical and process systems, performing preventive maintenance, and supporting equipment reliability. The technician will work on mechanical, electrical, and process equipment, identify safety risks, and ensure both company and customer assets are operated safely and effectively. This role includes direct customer interaction and may support multiple systems, locations, or sites.

Key Responsibilities

• Operate and monitor industrial water and wastewater treatment systems to ensure consistent production and quality
• Perform routine inspections, troubleshooting, and preventive maintenance on pumps, valves, chemical feed systems, and other mechanical equipment
• Identify and respond to process upsets, alarms, and abnormal operating conditions in real time
• Maintain accurate logs, reports, and operational data for compliance and performance tracking
• Assist with equipment repairs, system optimization, and continuous improvement efforts
• Follow all site-specific safety procedures, including LOTO, confined space, and chemical handling protocols
• Maintain a clean, organized, and compliant work environment
• Communicate effectively with team members, supervisors, and site leadership
• Take ownership of company property and support a strong safety culture

Required Qualifications

• Strong mechanical aptitude with hands-on experience working on industrial equipment
• Experience in an industrial environment (chemical plant, oil & gas, manufacturing, utilities, or water treatment)
• Demonstrated commitment to safety and safe work practices
• Ability to troubleshoot mechanical and process issues independently
• Self-motivated, reliable, and able to work with minimal supervision
• Strong teamwork and collaboration skills across shifts and functions
• Effective verbal and written communication skills
• Basic computer proficiency (data entry, reporting systems; SCADA/HMI experience preferred)

Preferred Qualifications

• Experience in water or wastewater treatment operations
• Prior experience in continuous/process plant operations
• Technical degree, trade certification, or relevant post-secondary training
• Wastewater operator license or willingness to obtain

Key Competencies

• Critical thinking and real-time problem-solving
• Strong attention to detail and operational discipline
• Ownership mindset and ability to self-direct work
• Adaptability in a 24/7 rotating shift environment
• Strong interpersonal and collaboration skills
• Results-driven performance and accountability

Working Conditions

• Rotating shift schedule (days, nights, weekends, and holidays as required)
• Exposure to industrial equipment, chemicals, and outdoor conditions
• Physical requirements including walking, lifting, climbing, and working in industrial environments

Education & Experience Requirements

• High school diploma or equivalent required
• 2–5 years of technical work experience, preferably in industrial or commercial process environments

Additional Requirements

• Ability to obtain required customer clearances (TWIC, DISA, etc.)
• Ability to obtain DOT medical card
• Clean driving record
• Ability to obtain CDL Class A or B with applicable endorsements
• Some travel may be required (20%–80% depending on division/location, including overnight stays)

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation