Remote Customer Service Representative

We are hiring Customer Service Representatives to provide high-quality support in a fast-paced, 24/7 call center environment. In this role, you will assist customers with account inquiries, billing, service setup, and general support while delivering a positive and professional experience.

This is a great opportunity for entry-level candidates who are tech-savvy, customer-focused, and comfortable multitasking across multiple systems.

Key Responsibilities

• Handle inbound calls, chats, and emails in a professional and timely manner
• Assist customers with:
• Billing inquiries and payments
• Service sign-ups and account updates
• General account and service questions
• Promote and upsell service offerings when appropriate
• Navigate multiple systems and applications to access customer information
• Document customer interactions accurately and thoroughly
• Analyze issues and provide solutions based on established guidelines
• Build rapport with customers through clear, friendly communication
• Collaborate with team members and escalate complex issues as needed
• Follow up on unresolved inquiries to ensure full resolution
• Maintain professionalism across all interactions
  
  

Required Qualifications

• Minimum 1 year of customer service or call center experience preferred
• Strong ability to multitask across multiple screens, tools, and systems
• Excellent phone etiquette and communication skills
• Ability to talk, type, and navigate systems simultaneously
• Tech-savvy with experience using Windows-based systems (Windows 10 or 7)
• Detail-oriented with strong documentation skills
• Comfortable working in a fast-paced environment with high call volume
• Willingness to work at least one weekend day (Saturday or Sunday)
  
  
  

Work From Home Requirements

• Reliable home internet connection:
• Minimum 20 Mbps download / 5 Mbps upload speed
• Must be able to connect via a wired (ethernet) connection
• Equipment provided includes: computer, dual monitors, headset, keyboard, and mouse
  
  

Training Schedule

• 4 weeks of training
• Monday–Friday, 9:00 AM – 5:30 PM EST
  
  
  

Compensation

• $15.50 per hour
  
  
  

Work Environment

• Fully remote position
• 24/7/365 operation with scheduled shifts
  
  
  

Job Type & Location

This is a Contract to Hire position based out of Cedar Rapids, IA.

Pay And Benefits

The pay range for this position is $15.50 - $15.50/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.