Remote Case Management Assistant

Job Title: Case Management Assistant - Remote

Job Description

The Case Management Assistant plays a crucial role in supporting discharge planning alongside Case Managers and Social Workers. This position involves assessing post-hospital needs, coordinating referrals, authorizations, and transportation services, and communicating patient preferences and discharge timelines. The role requires collaboration with payers to provide benefit coverage information, monitoring progress toward discharge goals, facilitating transfers to post-acute facilities, and supporting utilization review transmission. Additionally, the assistant will manage high-volume faxes, voicemails, and data entry, participate in daily rounds, and maintain accurate documentation in Epic EHR and Allscripts.

Responsibilities

• Support discharge planning with Case Managers and Social Workers.
• Assess post-hospital needs and determine appropriate discharge requirements.
• Coordinate referrals, authorizations, and transportation services.
• Communicate patient preferences, provider options, and discharge timelines.
• Collaborate with payers to provide benefit coverage information.
• Monitor progress toward discharge goals and escalate barriers appropriately.
• Facilitate transfers to post-acute facilities, including preparing documents and obtaining signatures.
• Support utilization review transmission and manage high-volume faxes, voicemails, and data entry.
• Participate in daily rounds, huddles, and team discussions to support timely discharge planning.
• Maintain accurate documentation in Epic EHR, including care coordination notes and referral updates.
• Close discharge cases in Allscripts and ensure all required information is captured.
• Perform clerical tasks such as scanning, faxing, copying, and completing departmental reporting.
• Communicate professionally with patients, families, providers, and external partners.
• Resolve issues using effective communication while maintaining confidentiality and HIPAA compliance.
• Work efficiently in a fast-paced environment with shifting priorities and minimal supervision.
• Demonstrate strong organization, time management, and attention to detail.
  
  

Essential Skills

• Experience with EPIC EHR (required).
• Knowledge of healthcare systems and health insurance.
• Minimum of 1 year of recent healthcare experience within inpatient or outpatient settings.
• Strong data entry skills and experience.
• Excellent communication and teamwork skills.
• Ability to manage conflict and resolve issues effectively.
• Adaptability to change and ability to work with minimal supervision.
• Proficiency in Microsoft Office and ability to type 55 or more WPM.
• High school diploma or equivalent.
  
  

Additional Skills & Qualifications

• Auth/case management experience preferred.
• Familiarity with medical terminology, insurance verification, and prior authorizations.
• Experience in patient access, patient registration, and patient scheduling.
• Experience with Allscripts is a plus.
  
  

Work Environment

This is a fully remote position, offering the opportunity to gain experience working for a large hospital system from home. The position requires the ability to work rotating weekends and adhere to a schedule of 10am-6:30pm PST, regardless of the candidate's location. It offers the potential for a long-term contract, with consultants having previously been on contract for over a year.

Job Type & Location

This is a Contract position based out of Reno, NV.

Pay And Benefits

The pay range for this position is $18.00 - $18.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jul 27, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.