Patient Scheduling Coordinator - Diagnostic & Therapy Center

Work Schedule:
70% FTE, 28 hours per week. Shifts scheduled Monday through Friday between the hours of 8:30 AM – 5:00 PM. Hours may vary based on the operational needs of the department.

Pay: package. Work experience that is relevant to the position will be taken into consideration when determining the starting base pay

Be part of something remarkable
Join the #1 hospital in Wisconsin where you’ll be the gateway to remarkable healthcare by providing excellent phone-based customer service!

This is a great role to start your career with UW Health. This position offers a wide range of growth opportunities to staff members dedicated to serving our patients.

• Facilitate and coordinate the care of our patients through effective and timely scheduling.
• Schedule complex appointments which require the coordination of multiple resources to complete scheduling for surgical and non-surgical procedures.
• Evaluation of scheduling policies and procedures.
• Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.
• Act as a liaison with leadership to determine scheduling resource needs.

Education:
Minimum – High school diploma or equivalent.
Preferred – Associate or Bachelor’s degree in Business Administration, Healthcare, or other related field.

Work Experience:
Minimum – One (1) year of previous experience working in an office or customer service environment.
Preferred – One (1) year or more of electronic medical scheduling.

Our Commitment to Social Impact and Belonging
UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

American Family Children’s Hospital in Madison, Wisconsin—also a Magnet-designated facility—provides specialized care in a healing environment designed especially for pediatric patients and their families. American Family Children’s Hospital is a comprehensive pediatric medical and surgical center, with nationally recognized pediatric specialists in a wide range of fields. It is also home to our Level One Pediatric Trauma Center and Level IV NICU, which cares for the tiniest patients throughout Wisconsin and beyond.