Patient Care Coordinator

Position Summary

Discusses doctor-proposed treatment plan and associated cost with patient and/or legal guardian for general dentistry patients. Informs patient of their fiscal responsibilities, if applicable. Understands and assists patients with third party billing systems, i.e., CareCredit. Reviews dental records for proper coding. Understands and utilizes CDT codes. Works closely with administrative and clinical staff.

Essential Functions

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Incorporates doctor-prescribed treatment plan for general dentistry patients with insurance and financing.
• Communicates effectively with patients and/or legal guardian regarding proposed treatment plan and associated financial cost.
• Communicates effectively, courteously, and professionally with patients, parents/legal guardians, and clinical and administrative staff.
• Informs patient of their fiscal responsibilities with respect to their particular insurance coverage.
• Assists patients with third party billing systems utilized by Dental Depot, i.e., CareCredit.
• Reviews dental records for proper coding.
• Reviews treatment plan with Doctor or Dental office Manager prior to presenting to patients.
• Understands and utilizes CDT codes.
• Posts and reviews general dentistry payments and procedures.
• Balances day sheet for general dentistry and closes the office at least one night per week.
• Works with administrative and clinical staff to assure that firm financial arrangements are made for patient treatment.
• Monitors patient accounts.
• Conducts general dentistry patient recall.
• Treats patients, visitors and co-workers with respect and courtesy.
• Proficiently uses conflict resolution and problem-solving techniques in managing interpersonal conflict and patient complaints.
• Efficiently operates assigned computer software (i.e., Eaglesoft, and Microsoft Office Suite).
• Prepares and delivers reports on time.
• Assists with commencing same day patient treatment and scheduling follow-up appointments.
• Create and follow up with Medicaid pre-authorizations.
• Prepare financial over the counter reports daily.
• Documents financial arrangements on the Patient Financial Arrangements form.
• Communicate patient concerns to Dental Office Manager or Doctor.
• Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.
• Position may be required to relocate to other Dental Depot clinics either permanently or on a short term basis due to office needs, on an as needed basis at the discretion of Management.
• Maintain regular and reliable attendance

Skills & Abilities

Education:

High School Graduate or General Education Degree (GED): Required

Experience:

No prior experience necessary

Certifications & Licenses:

None

Computer Skills:

Efficiently operates assigned computer software and other equipment, including Eaglesoft and Microsoft Office Suite.

Other Requirements:

Must have a valid driver's license, proof of valid vehicle insurance and must have annual Motor Vehicle Record Check, as a condition of employment if employee operates any Company owned vehicles or drives their own personal vehicle for Company business purposes. Understands insurance frequencies/downgrades and guidelines including Medicaid. Has understanding of secondary insurance and coordination of benefits. Responsible for over the counter collections. Familiar with 10 key or calculator.
Must have knowledge of CDT Codes and pass the bi-annual Dental Depot CDT codes test.

Position Qualifications

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Adaptability - Ability to adapt to change in the workplace.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Enthusiastic - Ability to bring energy to the performance of a task.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Judgment - The ability to formulate a sound decision using the available information.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.

Physical Demands

N (Not Applicable)

Activity is not applicable to this position.

O (Occasionally)

Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands

Lift/Carry

Stand

F

40 lbs or less

F

Walk

F

Sit

F

Manually Manipulate

F

Reach Outward

F

Push/Pull

Reach Above Shoulder

O

40 lbs or less

F

Climb

N

Crawl

N

Squat or Kneel

O

Bend

O

Grasp

F

Speak

C

Other Physical Requirements

Vision (Near)

Work Environment

While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals, body fluids, blood borne pathogens, and the risk of radiation. The noise level is usually moderate. As the dental practice is heavily dependent on scheduling, the general environment can become hectic at times. Therefore, the employee must be able to handle effectively the normal anxieties associated with the job.