Patient Access Scheduling Representative, Quest Scheduling (Full-Time, Day Shift)

Central to all that California has to offer, Adventist Health Bakersfield has been providing an extraordinary team of world-class physicians, top-notch medical technology, caring professionals and award-winning quality since 1910. We are comprised of a 254-bed acute care hospital and 20 primary and specialty care medical offices. As one of America's fastest growing cities, Bakersfield offers affordable housing on the West Coast, beautiful weather, high-quality education and it is just a few hours away from Yosemite and Sequoia National Parks, the Central California Coast and Southern California's great sports, theaters, concerts and amusement parks.

Job Summary:

Performs a wide range of patient access and scheduling functions to support high-quality, efficient patient care. Requires understanding of insurance eligibility, benefits, and authorization requirements. Ensures patients are properly scheduled and fully prepared for services based on scheduling protocols. Provides superior customer service to patients, providers, and all internal and external customers.

Job Requirements:

Education and Work Experience:

• High School Education/GED or equivalent: Required
• Associate’s/Technical degree in business or equivalent combination of education/related experience: Preferred
• One year customer service experience, preferably in healthcare or service-oriented environment: Required
• One year experience in Patient Access, Revenue Cycle, physician office, healthcare insurance, or related field: Required

Essential Functions:

• Schedules, confirms, and modifies appointments based on patient needs and departmental guidelines. Communicates preparation instructions and ensures patients are ready for procedures.
• Coordinates with referring and ordering providers to schedule appropriate services. Obtains and updates demographic, insurance, and financial information to ensure accurate financial clearance and registration.
• Verifies insurance eligibility and authorization requirements. Ensures accurate patient identification and proper MRN assignment. Confirms required orders, authorizations, labs, premedication, and implant information are in place.
• Obtains external medical records needed to support scheduled services. Provides exceptional customer service to patients, providers, and internal departments.
• Processes patient and provider messages accurately and promptly. Supports clinicians, technologists, and team members with scheduling and access needs.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.