OR Scheduling Clerk G6

Position Summary:

Responsible for procedure scheduling in perioperative settings. The OR Scheduling Clerk must be efficient and effectively use the resources surrounding operative events by accurate and timely scheduling of cases, personnel and materials according to policies, procedures, and guidelines. The OR Scheduling Clerk must review perioperative data to identify gross inaccuracies and missing data elements.

Essential Duties and Responsibilities:

Maximize operating room utilization by appropriately booking the right type of procedure cases by priority and length of time using case management software

Create, move, cancel and reschedule cases for multiple services lines as needed; keep surgery schedule and wait list updated daily, adhering to local turnaround policy and guidelines

Perform specific operating room scheduling functions using current computer system and software

Manage/edit case depot as needed

Must review perioperative/ procedures, to identify any gross inaccuracies and missing data elements

Verifies discrepancies and coordinates change to manager

Secures patients chart and preparatory exams i.e.; history and physicals, lab, x-rays, and previous procedure reports, EKG-s and consents, etc

Works closely with surgeons, OR scheduling administrators, department medical assistants, surgeons and other surgery schedulers.

Knows when to seek additional information, prioritizes and performs several functions simultaneously and on a consistent basis.

Performs specific scheduling functions in case blocks, KPHC, Optime/Snapboard, moving cases from depot rescheduling cases, edit cases, and maintaining waitlists.

Communicate changes to the appropriate personnel and other departments

Utilize protocols to determine and communicate proper patient prep, including utilizing appropriate systems to check patient records and coordinate necessary lab tests and Rx, inform of cost share obligations, identify/document any medication related allergies and conduct screening questions

Independently problem solve issues and maintain detailed records and statistics. Submit monthly statistical reports on Excel.

Provide assistance to surgical or procedural patients by coordinating their dates; write letters to member concerning procedure or surgery issues as needed

Other duties as assigned

Supervisory Duties:

N/A

Corporate Compliance Accountability:

Consistently supports the precepts of Corporate Compliance and Principles of Responsibility by maintaining confidentiality, protecting the assets of the organization, acting with integrity, reporting observed fraud and abuse complying with applicable state, federal, and local laws and program policies and procedures.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving- Identifies and resolves problems in timely manner, gathers and analyzes information skill fully; develops alternative solutions.

Customer Service- In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities and behaviors necessary to provide superior and culturally sensitive service each other, to our members, and to purchasers, contracted providers and vendors.

Interpersonal Skills- Maintains confidentiality, treats co-workers, patients and facility visitors with respect.

Oral Communication- Listens to get clarification to ensure that instructions and requests are fully understood.

Physical Demands: The physical demands described here are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the incumbent is regularly required to stand, walk, use hands to finger, handle or feel; reach with hands and arms and talk and hear.

Work Environment: The work environment characteristics described here are representative of those incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While perform the duties of this job, the incumbent is regularly exposed to moving technical parts. Occasional exposure to inpatients and outpatients who may be experiencing a wide range of acute and chronic medical conditions. The noise level in the work environment is usually moderate.

Minimum Qualifications:

Completion of basic anatomy/physiology class as it related to surgical pre and post operative diagnosis and procedures or equivalent experience.

Completion of medical terminology class or equivalent experience (must pass medical terminology test)

Knowledge of surgical supplies and equipment

Demonstrates and communicates a service-oriented approach to all customers

Basic PC skills (must pass PC Skills Test)

Must have spreadsheet skills and word processing skills (Microsoft Word and Excel)

Knowledge of office equipment (fax machine, copier and scanner)

Ability to clearly speak, read, write and thoroughly understand English, as well as demonstrate strong non-verbal communication skills

Ability to learn and willingness to follow policies and procedures

Must be willing to work in Labor Management Partnership environment

PrimaryLocation : California,San Francisco,San Francisco 2350 Geary Medical Offices
HoursPerWeek : 1
Shift : Day
Workdays : Mon, Tue, Wed, Thu, Fri
WorkingHoursStart : 08:30 AM
WorkingHoursEnd : 05:00 PM
Job Schedule : Call-in/On-Call
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : A01|SEIU|United Healthcare Workers West
Job Level : Entry Level
Job Category : Administrative & Support Services
Department : San Francisco Hospital - Gastroenterology - 0206
Travel : No
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.