Operations Training Specialist

Job Description

Training Operations Specialist

Location: Dallas, TX

• On-site, Remote (Hybrid: Mon-Thu in office, Fri remote)
  
  

Company Overview

Coaching Services International (CSI) – exclusive training and development organization for Ferry International, focused on professional coaching and leadership performance.

Key Responsibilities

• Coordinate and execute online and instructor-led training programs across multiple cohorts and phases
• Own LMS (Absorb) – manage enrollments, completions, reporting, evaluations, and video workflows
• Track participant progress, certifications, and milestones with accuracy and consistency
• Manage training calendars, cohort schedules, and cross-functional communications
• Partner with presenters and stakeholders for session readiness and materials accuracy
• Create and maintain learner-facing materials (PowerPoint, Canva assets, scorecards, digital badges, program documentation)
• Develop and maintain SOPs for clarity and repeatability across cohorts
• Pull, analyze, and summarize LMS and program data for operational decision-making
• Explore and implement AI and automation tools for workflow improvement, grading, feedback, and content creation
  
  

Qualifications

• 2–4 years of experience in training administration, operations, program coordination, or similar role
• Hands-on LMS experience (Absorb preferred)
• Proficiency in Microsoft Office, Google Workspace, and Canva
• Experience with project management tools (Asana preferred)
• Comfort with AI tools (ChatGPT, Copilot, Gemini, or similar)
• Ability to manage multiple programs, stakeholders, and timelines
• Bachelor's degree or equivalent professional experience in training, business operations, education, or related field
  
  

Desired Attributes

• Anticipates needs before they become problems
• Communicates clearly and confidently across teams and levels
• Takes ownership of the learner experience from start to finish
• Stays calm and focused when priorities shift
• Curious about AI, operations, and learning innovation
• Cares about quality, consistency, and continuous improvement
  
  

Work Environment & Culture

Hybrid schedule (Mon-Thu in office, Fri remote), business-casual, high-energy environment with regular team lunches, employee appreciation events, and a culture that invests in its people.

Machine Learning & Artificial Intelligence