Network Security Analyst

Primary Responsibilities

Vulnerability Remediation Coordination

• Review, triage, and manage vulnerability remediation assignments within ServiceNow IT Remediation Workspace.

• Coordinate remediation efforts for vulnerabilities that cannot be addressed through normal patch cycles (e.g., emergency, high-risk CVEs, exceptions, or special remediation scenarios).

• Serve as the central point of coordination between Server Operations, Security (CSOC), and other impacted teams throughout the remediation lifecycle.

• Track remediation status, dependencies, and outstanding actions to ensure vulnerabilities progress to closure in accordance with policy and risk priorities.

• Ensure remediation activities align with the Vulnerability Remediation Process and supporting work instructions.

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ServiceNow & IT Remediation Workspace

• Create, manage, and update:

• Vulnerability Remediation Tasks (VUL)

• Associated Change Requests

• Related Configuration Items (CIs)

• Ensure accurate documentation of remediation plans, implementation steps, validation outcomes, and rollback plans within ServiceNow records.

• Validate that vulnerability remediation tasks meet ServiceNow process requirements and audit expectations before change submission.

• Coordinate remediation sequencing across multiple server platforms and support teams using ServiceNow workflows and assignment rules.

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Change Management & CAB Presentation

• Prepare and submit Normal and Standard Change Requests for vulnerability remediation activities.

• Present vulnerability remediation changes to CAB, clearly articulating:

• Security risk and urgency

• Scope and impacted systems

• Remediation approach

• Testing and validation plans

• Rollback and risk mitigation measures

• Address CAB questions and coordinate follow up actions as needed to secure approval.

• Ensure approved changes are scheduled, communicated, and implemented in alignment with change windows and operational constraints.

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Cross Platform Server Support

• Coordinate vulnerability remediation across:

• Windows Server environments

• Linux Server environments (RHEL)

• Citrix server platforms

• Work with platform SMEs to understand remediation requirements and constraints without directly executing patching activities.

• Ensure consistent remediation tracking and reporting across heterogeneous server platforms.

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Organization, Tracking & Reporting

• Maintain detailed tracking of:

• Outstanding vulnerabilities

• Change approvals

• Implementation status

• Validation and closure evidence

• Support audit, compliance, and leadership reporting with accurate, up to date remediation metrics and status summaries.

• Identify process gaps, bottlenecks, or recurring issues and recommend improvements to remediation and change workflows.

II. CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity
Years Required/Preferred Experience
3 Required Proven experience coordinating server vulnerability remediation in an enterprise environment
3 Required Strong hands on experience with ServiceNow, including Change Management and IT Remediation Workspace
3 Required Solid understanding of change management processes and presenting changes to a CAB
3 Required Practical knowledge of server platforms: Windows Server, Linux Server, Citrix Infrastructure
3 Required Exceptional organizational skills with the ability to manage multiple parallel remediation efforts
3 Required Strong written and verbal communication skills, especially for CAB and cross team coordination
1 Preferred Experience supporting vulnerability remediation in a government, regulated, or large enterprise environment
1 Preferred Familiarity with vulnerability management workflows involving CSOC, Infrastructure, and Application teams
1 Preferred Experience coordinating remediation outside of standard patching schedules (emergency or out of band remediation)
1 Preferred Prior exposure to audit, compliance, or security evidence collection related to vulnerability remediation
1 Preferred Timely remediation of high risk and exception-based vulnerabilities
1 Preferred High quality, CAB approved change records with complete and accurate documentation
1 Preferred Clear, auditable tracking of vulnerability remediation status from assignment through closure
1 Preferred Improved coordination and reduced remediation delays across server platforms.