Midland, TX- Desktop Support Engineer

Heunets


Date: 7 hours ago
City: Midland, TX
Contract type: Contractor
We are seeking a skilled Desktop Support Engineer to join our team as a 1099 independent contractor.

Engineer will provide onsite end-user support across three phases of the Bird to Black & Veatch (BV) IT migration. You will work directly with users to ensure a smooth transition to new BV devices, credentials, and enterprise applications, serving as the primary point of contact for migration-related issues on the ground.

Engagement Phases

  • User Readiness: Support users receiving new BV laptops ahead of cutover
  • Cutover Weekend: Provide onsite hands-and-feet support during migration execution
  • Hypercare: Support users post-cutover with onboarding, application, login, and connectivity issues


Key Responsibilities

  • Provide onsite support across User Readiness, Cutover, and Hypercare phases of the Bird to BV migration
  • Set up and configure new BV laptops, docking stations, monitors, keyboards, and peripherals
  • Assist users with first-time BV login, new credentials, and temporary password setup
  • Configure and troubleshoot Microsoft Authenticator / MFA setup
  • Validate access to Outlook, Teams, OneDrive, and SharePoint
  • Support printer setup, print validation, and scan-to-email testing
  • Troubleshoot WiFi, VPN, and network connectivity issues
  • Validate device-based applications and support AVD / Windows App access
  • Coordinate with remote technical bridge teams and SMEs for issue resolution
  • Capture screenshots and logs for escalation; update user readiness trackers and provide daily status updates
  • Provide white-glove support to executive and VIP users during onboarding and hypercare
  • Escalate unresolved issues to IAM, M365, Network, EUC, Application, or AVD teams as required
  • Work extended hours or weekends during cutover activities as required
  • Maintain professional communication with customer, migration, and leadership teams


Skills & Experience

  • Windows 10 / Windows 11 support
  • Microsoft 365 — Outlook, Teams, OneDrive
  • MFA / Microsoft Authenticator configuration
  • Laptop deployment and endpoint troubleshooting
  • Printer and peripheral troubleshooting
  • Basic networking and WiFi troubleshooting
  • Enterprise migration or hypercare support experience
  • Strong customer-facing communication skill

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Project Engineer

Plains, Midland, TX
2 weeks ago
Job TypeRegularPlains is an industry-leading transportation and midstream provider specializing in transportation, storage, processing and marketing solutions for crude oil. We own an extensive network of pipeline transportation, terminalling, storage and gathering assets in key oil producing basins and transportation corridors and at major market hubs in the United States and Canada. The company is headquartered in Houston, Texas.We’re on...

Director, Student Services, High School (Westfield)

NAFSA: Association of International Educators, Midland, TX
3 weeks ago
More Results Previous jobHybrid Visiting Professor of... Admissions RepresentativeNext job Director, Student Services, High School (Westfield)Employer Fairfax County Public Schools Location Westfield High School Closing date Jun 16, 2026View more categoriesView less categoriesSpecialty Student & Scholar Services Position Type Director Hours Full-time Employment Type Permanent Organization Type College / UniversityApply on websiteYou need to sign in or create an account...

EHS Trainer

Warren CAT, Midland, TX
3 weeks ago
TEAM UP WITH US!Let’s be honest: nobody wakes up excited for regulatory compliance training. That’s where you come in.We’re looking for an EHS Trainer who is a total safety nerd at heart but carries the stage presence of a rockstar. If you can quote OSHA regulations in your sleep but refuse to deliver a single death-by-PowerPoint presentation, we want you....