Medical Staff Services Liaison

Position Summary

Status: Full-Time

Location: Health Central Hospital, Horizon West Hospital & Downtown Orlando

Shift: Monday- Friday

• This role will also play a part in the credentialing process*
  
  

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.

Orlando Health - Benefits & Perks

All Inclusive Benefits (start day one)

• Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.
  
  

Forbes Recognizes Orlando Health as a Best-In-State Employer

• Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.
  
  

Position Summary

Provides a variety of complex administrative and logistical support to Orlando Health providers to optimize workflows and efficiencies; facilitates utilization of corporate systems, advances process improvements and provides training as required.

Responsibilities

Essential Functions

• Evaluates and develops action plans for improving provider access to services within Orlando Health.
• Develops and provides operational training to providers on systems, protocols, and customer service.
• Assists in the planning and implementation of projects impacting providers, functions as a facilitator and assists with process improvement projects.
• Plans, develops, coordinates and evaluates general and specific processes to maintain or increase the skill/knowledge of stakeholders, both internal and external. Recommends system usage improvements to enhance departmental workflow and efficiency.
• Participates in system implementations, troubleshooting and problem resolution as a subject matter expert with various systems.
• Demonstrates project management, critical thinking and customer services skills.
• Demonstrates ability to create excel spreadsheets.
• Provides group and individual educational instructions.
• Maintains a close working relationship with provider leadership, including but not limited to the Chief of Staff and medical staff department chairpersons, to ensure consistent open lines of communication.
• Responsible for keeping the medical staff services operations manager current on provider issues.
• Works as a team player to facilitate efficient and effective assistance to members of the medical staff, including its leadership, and allied health professionals.
• Educates provider office staff on the credentialing process and maintains ongoing contact with these individuals throughout the process. Assesses competency related to system training and operational processes of administrative and managerial staff.
• Plans, develops, coordinates and evaluates provider engagement events.
• Coordinates with applicable Orlando Health functional departments (Engineering, Security, Human Resources, Marketing, Managed Care, Accounts payable, Finance, and others) to facilitate providers’ administrative needs and to facilitate problem resolution as required.
• Provides appropriate analysis and support to facilitate provider orientation, as necessary.
• Responds to the mission, vision and values of the organization
• Demonstrates excellent verbal and written communication skills.
• Demonstrates the ability to assess current workflows, work with subject matter experts to develop recommendations, and implement said workflows. In addition, capable of ensuring that new processes continue after implementation, including assessment of competencies of affected team members.
• Participates in advisory groups as a subject matter expert.
• Evaluates processes in medical staff and allied health professional departmental guidelines, policies and procedures, and clinical privilege descriptions and recommends changes.
• Develops agendas, minutes, and follow up for meetings of clinical departments, leadership committees, and other provider committees or councils as assigned.
• Orients and supports medical staff department chairperson and members of the AHP Committee.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
  
  

Other Related Functions

• Demonstrates a thorough knowledge of process improvement.
• Documents processes and activities.
• Exhibits exceptional customers service skills.
• Ability to communicate effectively with all levels of the organization and with patients.
• Demonstrates knowledge of regulatory and compliance guidelines.
  
  

Qualifications

Education/Training

• Bachelor’s degree in healthcare, business, communications or related field.
• Associate’s degree and two (2) years of directly related work experience may substitute for Bachelor’s degree.
  
  

Licensure/Certification

None.

Experience

Two (2) years’ experience in a professional administrative support role in a business or operational setting.