Managing Director of IT Customer Experience

Job Posting End Date

06-15-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

Responsible for the strategic direction of technology domain(s), services and processes typically involving multiple business units, operating companies or enterprise scale. Inspires, guides, and develops a team of leaders who are responsible for delivering technology. Accountable for developing strategies and executing on the technology/services roadmap for responsible domain(s), quality of solutions, and reliability of operations. Responsible portfolio will typically include, a combination of large scope, complexity, significant business value, high business impact to multiple business units or enterprise. Engages directly with senior leadership in the business units across the enterprise to establish a comprehensive understanding of their current and future goals and initiatives in order to identify and collaborate creative and effective technology solutions/services.

Job Description

What you’ll do:

• Provides oversight and direction of activities to deliver services/projects/processes per commitments to create value and reliably operate technology solutions.
• Establishes team’s talent strategy and oversees the talent management activities including hiring, developing and performance management.
• Financial management of a portfolio of technology/process assets and human resources.
• Leads the strategic planning & deployment of strategy.
• Establishes the area’s continuous improvement plan and oversight of the implementation of associated initiatives.
• Builds and sustains collaborative business partnerships (internal, external suppliers and vendors).
• Collaborates with peers to share and learn.
• Establishes and maintains an open and collaborative environment that promotes safety, accountability, engagement and continuous improvement.
• Stays current with industry and technology trends.
• Continuously develops necessary professional, industry, and technical knowledge to guide team strategy and provide value to the organization.

What we’re looking for:

Education:

• Bachelor’s degree in computer science, engineering, business, or related technical field is required.
• An equivalent combination of education and related experience may be considered.

Experience:

• A minimum of 12 years of relevant work experience, which includes 8 years of leading large portfolio of projects & services, is required.

American Electric Power (On-Site)

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#AEPCareers

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-013

Compensation Range:

$221,489.00 - $287,934.50

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.