Library Associate - Teen Services

Library Associate - Teen Services
Charlotte Mecklenburg Library – South Boulevard Branch

“Follow your calling, Find your career”

Please apply by 7/15/2026

Hiring Range: $20.00 - $25.00

This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

The South Boulevard Library is located on South Boulevard, just 0.60 miles from the Lynx Blue Line Scaleybark Station.
Originally opened in 1985 as the Scaleybark Library, this location is a 18,850-square foot building and a convenient location for the many customers in this growing area along South Boulevard. The new branch includes new, reimagined spaces for both children and teens, public computers, children’s computers, a large community room, a programming room, a quiet reading room, a calming room, five group study rooms, a computer lab and a laptop bar for customers who want to bring their own devices, many collaborative spaces and a vending café. The South Boulevard Library has one of the largest Spanish and bilingual (Spanish/English) collections to serve its large Spanish-speaking community.

The Library Associate works within the branch team to create a welcoming and engaging environment for teens. The Library Associate leads age-appropriate programs for preteens, teens, and emerging adults, and manages the teen volunteer program. This position represents the library in the community and facilitates outreach to various area partners. The Library Associate participates in systemwide teams and works collaboratively with staff in Teen Services. Strong programming and outreach experience is highly desirable. Proven ability to build and maintain library and community partnerships is a plus as well as developing positive and ongoing relationships with library users and community partners. Must be a highly collaborative team player and a strong individual contributor. Demonstrated success in building and sustaining collaborative partnerships with both the library community and external organizations, fostering positive and lasting relationships with patrons and community stakeholders. Supervisory skills are highly desirable. Must be able to work with limited supervision and exercise sound independent judgment. The incumbent will also be responsible for circulation responsibilities including but not limited to staffing a busy information desk, serving customers of all ages.

South Boulevard Library is committed to providing exemplary service to all customers through technology and computer assistance and research and readers’ advisory from a single service desk. The Library Associate serves as a regular manager-on-duty. Previous experience with branch operations, opening/closing a facility and cash handling procedures strongly preferred. The Library Associate should have strong technology and computer skills.

Schedule: Full time, Benefit Eligible

includes a minimum of one evening shift per week and a rotating weekend schedule.

Location:
South Boulevard Library
4429 South Boulevard
Charlotte, NC 28209

Position Summary
Perform professional and technical library work in one or more specific library programs such as Adult, Teens, Youth, Reference Services, or Library Systems Administration. The Library Associate delivers a high level of quality library services ensuring the provision of value-added experiences for all customers.

Essential Functions
Programming for preteens, teens and emerging adults
Build and maintain community partnerships
Manage Teen Volunteers
Prepare monthly program reports and statistics
Provide research assistance to customers
Utilize integrated library systems software
Provide service desk coverage
Assist customers at several service points
Train and assist customers on various library policies, procedures, and processes
Maintain library’s collection of materials including repairs, shelving, and marketing
Assist with volunteer management
Promote and market library programs, collaborating with Marketing and Communications to generate flyers and materials pertaining to programs
Design and provide developmentally appropriate programs for ages 9 to 24
Create and maintain attractive and appropriate bulletin boards and displays
Provide electronic resource assistance and basic computer skills training for library users

Minimum Qualifications
Experience:
Minimum of two years of library, retail, computer, or customer service experience

Education:
High School Diploma or equivalent

Education/Experience
Combination of relevant education and relevant experience accepted? Yes



Preferred Qualifications
Knowledge of integrated library systems software (IE: Polaris)
At least three years of library, customer service and/or administrative experience
Experience working with preteens and teens
Bilingual - Spanish communication skills (speaking, listening, reading, and writing) are preferred in order to serve a large Spanish-speaking population within the area.Additionally, experience working with minority populations is a plus, as well as being culturally aware and sensitive to diverse cultures and populations

Knowledge, Skills, and Abilities

Kowledge of

Alpha-numeric sorting systems
Various library systems
Telephone etiquette
Young adult literature and developmental stages of teenagers

Skills
Strong technology adeptness
Excellent interpersonal and customer service skills
Excellent time management skills with attention to detail

Abilities
Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
Communication: Clearly conveying information to individuals or groups
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise



Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence

Computer Skills
Proficient in various computer applications including Microsoft Office Suite and Google Suite

Work Environment
Works in an office setting with moderate noise
Travel to and from outreach locations

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.