Healthcare Administrative Virtual Assistant (Insurance Authorizations & Billing

About The Opportunity

Our client is a growing healthcare organization dedicated to helping individuals access high-quality behavioral and healthcare services. Their team is committed to delivering exceptional patient support while maintaining efficient administrative and operational processes. We are seeking a highly organized, intelligent, and dependable Healthcare Administrative Virtual Assistant who thrives in a fast-paced environment and takes ownership of their work.

This is an excellent opportunity for a healthcare-experienced professional who enjoys working independently, solving problems, and ensuring that critical administrative, billing, and authorization processes are completed accurately and on time.

Key Responsibilities

Insurance Authorization & Billing Management

• Manage billing denials and follow up on outstanding claims.
• Track and follow up on insurance authorizations.
• Access insurance and MCO portals for authorization and billing-related tasks.
• Follow up on insurance claims and payment statuses.
• Ensure authorizations are completed promptly after assessments and tracked through approval.
• Maintain accurate records, documentation, and task tracking.
  
  

Patient Scheduling, Intake & Front Desk Support

• Schedule and reschedule patient appointments.
• Complete patient intake processes.
• Answer and manage incoming phone calls.
• Perform front desk and receptionist duties.
• Handle patient communications professionally and compassionately.
• Potentially manage patient calls and complete intakes independently after training.
  
  

Credentialing & Healthcare Administration

• Handle credentialing and insurance enrollment processes.
• Upload and process information within healthcare systems and platforms.
• Manage email inboxes and calendars.
• Coordinate administrative tasks and provide office support.
• Follow established SOPs, workflows, and internal processes consistently.
• Provide daily accountability updates and end-of-day reports.
• Support general healthcare administrative operations.
  
  

Marketing & Administrative Support

• Schedule and publish social media content.
• Assist with event planning and coordination.
• Support marketing and lead generation initiatives.
  
  

Additional Clinical Support Responsibilities (For Qualified Candidates)

Candidates with U.S. healthcare-related degrees in Psychology, Social Work, Medicine, Nursing, Rehabilitation, Counseling, Sociology, Human Development, Physician Assistant Studies, Gerontology, Special Education, School Psychology, Early Childhood Education, or related fields may also assist with:

• Conducting pre-assessment patient interviews.
• Gathering patient information before clinician evaluations.
• Assisting with clinical documentation preparation.
• Supporting diagnostic workflow processes.
• Creating supporting clinical documentation from completed assessments.
• Assisting with behavioral health treatment planning workflows.
  
  

Top Priorities for This Role

• Insurance Authorization and Billing Management
• Patient Scheduling, Intake, and Front Desk Support
• Credentialing and Healthcare Administrative Support
  
  

What We're Looking For

The ideal candidate is a highly accountable healthcare administrative professional with exceptional English communication skills, strong experience in insurance and billing processes, and the ability to work independently while ensuring that no task falls through the cracks. You are proactive, detail-oriented, reliable, and committed to delivering high-quality work consistently.

EHR Experience: Notenetics (experience preferred but training may be provided).

Requirements

• Previous healthcare administration experience required.
• Behavioral health or mental health industry experience preferred.
• Experience with medical billing, billing denials, and claims follow-up.
• Knowledge of insurance authorizations and credentialing processes.
• Comfortable working within healthcare systems, insurance portals, and multiple software platforms.
  
  

Skills & Qualifications

• Excellent verbal and written English communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Highly dependable, reliable, and consistent.
• Strong accountability and ownership mindset.
• Self-motivated with the ability to work independently and with minimal supervision.
• Quick learner who can adapt to new systems and workflows efficiently.
• Strong critical thinking and problem-solving abilities.
• Professional, compassionate, and patient-focused communication style.
• Tech-savvy and comfortable navigating multiple platforms.
• Process-driven with the ability to follow SOPs consistently.
• Resourceful and adaptable to evolving responsibilities.
• Committed to maintaining productivity and attendance throughout scheduled shifts.
  
  

Basic Requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)
  
  

Technical Requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.
  
  

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
  
  

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.