Front Desk Agent

Grand Sierra Resort and Casino


Date: 1 hour ago
City: Reno, NV
Contract type: Full time
ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
  • Organize, confirm and process guest check-ins/check-outs and adapt for any changes
  • Secure payment, verifying and adjusting billing as needed
  • Perform tasks such as answering phones, maintaining cash drawers, operating office equipment
  • Use computer system to make reservations, check-in and check-out hotel guests, process payments
  • Maintain current knowledge/familiarity with all hotel services/features and local attractions to respond to guest inquiries.
  • Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
  • Post and balance room charges to guest’s accounts to keep these accounts current and always correct.
  • Ensure guest and hotel safety by knowing all safety, security and emergency procedures
  • Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
  • Complete cashier and closing reports, counting the bank at the end of each shift securely
  • Make constant contact with both internal and external customers to provide optimal guest service. This includes contact with various hotel departments to provide/obtain pertinent information needed to ensure proper guest service is provided.
  • Communicate any emergency, lost item or theft to proper security staff and/or authorities
  • Any other duties as assigned within the scope of this position.
KNOWLEDGE/SKILLS/ABILITIES
  • Ability of complex reading and simple writing, math, and task completion skills is required.
  • Must have the following skills: clerical, following instructions, and memorization.
  • Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
  • Must be a minimum of 16 years of age.
EDUCATION and/or EXPERIENCE
  • Previous hotel reservation experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
PHYSICAL DEMANDS
  • While performing the duties of this job, the team member is constantly standing, occasionally walking and crouching during over the duration of their shift.
  • The team member will constantly have repetitive use of both hands.
  • Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
  • The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
  • Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment.
  • The noise level in the work environment is usually moderate.
  • Team Member may be exposed to secondhand smoke.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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