Customer Service Representative
Stride Bank, N.A.
Date: 2 hours ago
City: Enid, OK
Contract type: Full time
The Customer Service Representative is responsible for responding to customer inquiries via telephone or email in a competent, courteous manner.
Principal Duties And Responsibilities
Qualifications
EDUCATION AND/OR EXPERIENCE
Principal Duties And Responsibilities
- Maintains professional and friendly interaction with customers at all times.
- Troubleshoots process, system, and customer-related issues timely.
- Assists customers with questions regarding Bank products and systems, including but not limited to, accounts, debit cards, payroll cards, ATM, 24-hour phone banking, and internet banking.
- Assists customers with ordering of checks, debit cards, and payroll cards.
- Cross-sells Bank products and services to new and existing customers by identifying needs and opportunities.
- Updates customer information, including but not limited to, address, phone number, and employer, while on the phone with the customer.
- Prepares mailing of customer correspondence, statements, and pin number information.
- Forwards electronic transaction issue forms to the appropriate Bank personnel for research, when applicable.
- Maintains understanding of various regulations affecting transactions, including but not limited to, Reg. CC, Reg. E, Right to Financial Privacy Act, and Bank Secrecy Act.
Qualifications
EDUCATION AND/OR EXPERIENCE
- High School Diploma or equivalent, required.
- 1-2 years’ experience in a customer service role, required.
- Previous experience in a call center environment, preferred.
- Excellent verbal, written, and interpersonal communication skills.
- Strong critical thinking and problem-solving skills.
- Ability to organize and prioritize work and meet strict deadlines in a fast-paced environment.
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