Customer Service Relationship Specialist-Remote
The Hartford
Date: 8 hours ago
City: Hartford, CT
Contract type: Full time
Remote
CRS/Billing Spec I - OK10LN
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
As a Customer Relationship Specialist, your primary role is to provide an effortless experience to our existing policyholders, third parties and agents regarding insurance questions, inquiries, or concerns. You will work with customers by handling a variety of inbound telephone calls regarding their policies. Your success is important to us - you will receive ongoing coaching and development to support you as you build your career at The Hartford.
Work Arrangement: This role will have a Remote work schedule, with the expectation of coming into an office as business needs arise (department meetings, learning & development opportunities etc.)
Start Date: August 17th, 2026
Training Hours: 10:30am – 7:00pm EST zone
Post Training Hours: 11:30am – 8:00pm EST zone
Training Time Frame: 9 weeks mandatory attendance-no absence
Base pay is $25 per hour with the opportunity for growth
Responsibilities
Additional Information
We are invested in you from Day 1 as an individual and in your career journey. We prioritize supporting your skill development early in your career. Whether this means growing your career within the business or leveraging your talents across the organization, you can count on your leader to make an investment in your development!
Benefits
Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.
25 days paid time off in your first full year of service and Paid Holidays
Tuition reimbursement, Student Loan Paydown Program
401K Click on this link to learn more about our comprehensive benefits package and award winning well-being program: https://www.thehartford.com/careers/benefits
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$46,222 - $69,333
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
As a Customer Relationship Specialist, your primary role is to provide an effortless experience to our existing policyholders, third parties and agents regarding insurance questions, inquiries, or concerns. You will work with customers by handling a variety of inbound telephone calls regarding their policies. Your success is important to us - you will receive ongoing coaching and development to support you as you build your career at The Hartford.
Work Arrangement: This role will have a Remote work schedule, with the expectation of coming into an office as business needs arise (department meetings, learning & development opportunities etc.)
Start Date: August 17th, 2026
Training Hours: 10:30am – 7:00pm EST zone
Post Training Hours: 11:30am – 8:00pm EST zone
Training Time Frame: 9 weeks mandatory attendance-no absence
Base pay is $25 per hour with the opportunity for growth
Responsibilities
- Promote digital self service capabilities.
- Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
- Assisting customers over the phone.
- Must have the ability to learn insurance product and processes in training environment.
- Required to commit to the training and work schedule.
- Have a dedicated workspace free from distractions during work and training hours.
- A demonstrated background in customer service, call center, insurance, retail,
- restaurant or a related field
- Ability to work in a fast-paced complex environment while navigating multiple
- programs.
- Problem solving and critical thinking skills with strong attention to detail.
- Excellent communication skills with ability to empathize with customers and colleagues.
- Adaptability
- High School Diploma or equivalent experience required.
- Spanish bilingual a plus.
Additional Information
We are invested in you from Day 1 as an individual and in your career journey. We prioritize supporting your skill development early in your career. Whether this means growing your career within the business or leveraging your talents across the organization, you can count on your leader to make an investment in your development!
Benefits
Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.
25 days paid time off in your first full year of service and Paid Holidays
Tuition reimbursement, Student Loan Paydown Program
401K Click on this link to learn more about our comprehensive benefits package and award winning well-being program: https://www.thehartford.com/careers/benefits
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$46,222 - $69,333
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Executive Director, Care Delivery Performance Excellence
CVS Health,
Hartford, CT
2 weeks ago
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care...
