Customer Service Coordinator
Balco, Inc.
Date: 7 hours ago
City: Wichita, KS
Contract type: Full time
Responsibilities
oOrder completion/preparation of orders for Scheduling
oEntry or approval of physical samples / literature
oEntry or approval of detail requests to Drafting
oQuoting for reps or customers
- Communicate effectively with customers, contractors and architects through various channels
- Respond promptly to customer inquiries, acknowledge and resolve customer complaints, communicate and coordinate with colleagues as needed
- Coordination of Orders, Quotes, Samples, and Detail Requests
oOrder completion/preparation of orders for Scheduling
oEntry or approval of physical samples / literature
oEntry or approval of detail requests to Drafting
oQuoting for reps or customers
- Offer solutions for problems with product or processes and initiate preventative and corrective actions
- Maintain accurate detail of job history in the ERP system and Sales folders
- Provide special pricing for reps as needed
- Perform other duties as needed
- Ability to communicate professionally and effectively both orally and in writing
- A passion for helping others and a positive, solution- oriented attitude
- Ability to develop and maintain strong relationships with clients and team members
- Ability to maintain composure during difficult conversations
- Ability to multi-task and prioritize tasks in accordance with business needs
- Technical aptitude and ability to effectively utilize Microsoft suite programs and an ERP system and runreports
- 2 or more years of experience in a customer service role utilizing an online ordering platform andproviding technical support
- Experience troubleshooting technical problems and providing solutions
- Experience utilizing MS Suite, Crystal Reports, and ERP software
- Experience working with or in architectural, construction, or engineering firms or similar is preferred
- High school diploma or equivalent is required
- Post-secondary technical education preferred
- Physical- This position operates in a professional office environment. This role routinely uses standardoffice equipment such as computers, phones, photocopiers, and filing cabinets.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Paraeducator ESL
Wichita Public Schools,
Wichita, KS
1 week ago
Paraeducator ESL (2026-2027 School Year) - (14081)
Job Title: Para ESOL
Position Function: ESOL Paraeducator helps to deliver educational programs in the elementary, middle, or high schools by supporting the teacher working with individual, or groups of students. The development of the ESL Paraeducator's role is to link academic assistance, communication and/or understanding between the school, classroom teacher, families and...
HR Coordinator
Diversicare Healthcare Services, LLC,
Wichita, KS
2 weeks ago
Overview Become the Heartbeat of Our Team: Human Resources Coordinator at Diversicare! Are you a people-focused HR professional ready to make a real difference? At Diversicare, we're not just filling positions; we're building a community. We're looking for a passionate and detail-oriented Human Resources Coordinator to be the driving force behind our talent, culture, and operational excellence. If you thrive...
Private Soccer Coach
Dribbler,
Wichita, KS
$35
-
$50
per hour
2 weeks ago
Join Dribbler Soccer: Transform Your Passion for Soccer Into a Rewarding Career! Dribbler Soccer is a leading name in private soccer training across the United States. We’re expanding our team and looking for professional and experienced private soccer trainers to conduct lessons for players of all ages. As part of our team, you’ll travel to local parks, soccer fields, or...
