Customer Operations Coordinator

Customer Operations Coordinator at Smartly Technologies

Location: Austin, Texas — 100% Remote

Job Type: Full Time

Salary: $75,500 - $84,000 per year

About The Opportunity

Smartly Technologies is adding a Customer Operations Coordinator to its team supporting managed IT, cybersecurity, cloud services, software and web delivery, technical support, systems, data, projects, and customer service. The Customer Operations Coordinator will coordinate day-to-day workflows, records, schedules, and cross-team follow-up. The opening is full time, fully remote, and open to candidates based in Austin, Texas.

What You'll Work On

• Maintain operational trackers, queues, assignments, schedules, records, and status updates in the Customer Operations Coordinator role at Smartly Technologies.
• Coordinate routine handoffs between teams and follow up on missing information, overdue tasks, or unresolved requests as part of the Customer Operations Coordinator role at Smartly Technologies.
• Review workflow data for obvious exceptions, delays, or incomplete records and route issues to the appropriate owner across managed IT and technical delivery in this Customer Operations Coordinator position.
• Prepare recurring operational summaries, task reports, and status updates for managers for the Smartly Technologies team as part of Customer Operations Coordinator work.
• Document procedures, process changes, handoff requirements, and recurring operational issues while supporting managed IT and technical delivery in the Customer Operations Coordinator role at Smartly Technologies.
• Support process improvements that make routine work more accurate, timely, and consistent as part of day-to-day Customer Operations Coordinator responsibilities at Smartly Technologies.
  
  

Skills & Experience

• Strong organization, follow-up, documentation, and problem-solving skills for the Customer Operations Coordinator opening at Smartly Technologies.
• Comfort using spreadsheets, task-management systems, shared documents, email, and workflow tools.
• Ability to manage multiple priorities and coordinate work across different teams.
• Clear written communication and careful attention to deadlines and status details.
• Ability to learn documented processes quickly and identify routine exceptions.
• A pre-employment background check is required.
  
  

Position Details

• Employment type: Full Time
• Work arrangement: 100% Remote — Austin, Texas
• Experience level: Associate
• Base salary: $75,500 - $84,000 per year
  
  

Apply

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