Customer Onboarding Specialist

Fospe

Date: 5 hours ago

City: Atlanta, GA

Contract type: Full time

MemorialSpace is transforming how cemeteries, memorial parks, churches, municipalities, and funeral service providers manage operations through modern digital technology. We are looking for a Customer Onboarding Specialist to help new customers successfully implement and adopt the MemorialSpace platform.

Key Responsibilities

Lead the onboarding process for new cemetery and memorial park customers.
Conduct discovery sessions to understand customer workflows and operational requirements.
Configure cemetery maps, burial plots, records, and platform settings.
Deliver online and onsite product training sessions.
Assist customers with data migration and implementation activities.
Coordinate with technical and product teams to ensure successful deployments.
Monitor onboarding milestones and ensure timely go-live.
Develop training materials, onboarding guides, and customer documentation.
Build strong relationships with cemetery operators, administrators, and management teams.
Support customers during the transition from legacy systems to MemorialSpace.

Requirements

Experience in Customer Success, Customer Onboarding, Software Implementation, or Account Management
Excellent communication and presentation skills
Strong organizational and project coordination abilities
Ability to work independently and manage multiple implementations
Customer-focused mindset with strong problem-solving skills
Willingness to travel when required

Preferred Qualifications

Experience in SaaS or enterprise software implementation
Experience working with cemeteries, memorial parks, municipalities, churches, or funeral homes
GIS, mapping, or records management experience is a plus
CRM experience (Zoho, HubSpot, Salesforce, or similar)

What You’ll Help Customers Implement

Cemetery Mapping & GIS
Burial Plot Management
Interment & Memorial Records
Family Portal
Vendor Management
Digital Memorial Services
Reporting & Analytics
Multi-Cemetery Management

What We Offer

Competitive salary and benefits
Opportunity to work with a rapidly growing SaaS platform
Exposure to customers across North America
Career growth opportunities
Collaborative and innovative work environment

Job Category: sales Job Type: Full Time Job Location: Atlanta

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