Customer Account Specialist-Billing

Job Overview

Processes and monitors fiscal transactions related to Public Utilities Department customer billings and payments. Audits, analyzes and reconciles revenue and expenditure postings to the department’s general ledger and balances daily account activity including accounts receivable, deposits, loans, PUCR and customer refunds. Monitors multiple accounting reports to establish when and if customer accounts require adjustments.

Salary

Hiring Range (annual) $36,732 – $47,736

*Internal rates may vary based on the selected candidate’s current grade.

Ideal Candidate

The ideal candidate is a detail-oriented and analytical professional with strong proficiency in billing software and data entry processes. They bring hands-on experience working with Oracle Utilities Cloud Services and Customer Records Management Systems, demonstrating confidence in navigating complex billing environments.

This candidate is skilled in computing and validating usage data for utility billing and excels at managing workload priorities in a fast-paced operational setting. They possess strong problem-solving abilities and consistently demonstrate expertise in resolving billing exceptions both effectively and independently.

Overall, the ideal candidate is reliable, accurate, and committed to delivering high-quality billing support that ensures seamless customer experience.

Click HERE to view our Benefits at a glance

• Generous PTO & Holiday Plan

• Health Plans

• Health Savings Account

• Dental & Vision Plans

• Employee Assistance Program (EAP)

• Healthcare Flexible Spending Account

• Dependent Care Flexible Spending Account

• Tuition Reimbursement

• Cafeteria Benefit

• Life Insurance

• Short & Long-Term Disability Insurance
  

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Performs technical work in processing fiscal transactions related to Public Utilities Department customer billings, payments and accounts.
• Monitors and processes all returned refunds, void undeliverable, lost, stale dated checks to expedite the reissuing of customer refunds.
• Prepares various fiscal reports for refunds and account analysis, and prepares schedules for aged receivables reports.
• Reconciles customer accounts, submits billing information, and processes customer refunds.
• Initiates and/or approves fiscal transactions in the automated account system.
Performs other duties as needed, including those performed by subordinate fiscal, financial, and clerical staff

Job Specifications

• Knowledge of general accounting principles, practices, procedures, and methods.
• Knowledge of laws, rules, and policies governing assigned functional accounting areas.
• Knowledge of computer operations using accounting and excel spreadsheet applications.
• Ability to read, comprehend, and apply job related rules, policies and procedures.
• Ability to prepare accounting, financial, and statistical reports.
Ability to use accounting and imaging software, spreadsheets, and related applications

Physical Requirements

• While performing duties of this job, the employee is regularly required to talk or hear.
• This position is primarily sedentary.

Work Category

• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
  

Minimum Qualifications Required

• Associate’s degree with a major in Accounting or Finance; AND
• Two years of experience in bookkeeping or financial record keeping;

OR

• An equivalent combination of education (not less than a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.

Emergency Management Responsibilities

In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.

Career Progression

Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.